Client Services Officer - Global Trade & Receivables Finance - Hang Seng Bank (HK)
HSBCKowloon Bay, KowloonUpdate time: April 17,2019
Job Description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Client Services Officer (Bills Operation)
Commercial Banking – Global Trade and Receivables Finance
Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our department as Client Services Officer (Bills Operation) .
Principal responsibilities
- Responsible for the provision of excellent trade services to customers through efficient execution of transactions, including but not limited to checking and handling of L/C, remittance, export and import documentations
- Provide trade solutions and resolve discrepancies in documents/application with customers and related parties
- Maintain cordial relationship with customers and identify potential financial needs
- Assist in monitoring day-to-day trade processing quality, managing transactions workflow, handling customer enquiries and assisting team members to meet service pledge
- Execute all operational and control guidelines/procedures with full compliance.
Qualifications
Requirements
- Associate Degree / Higher Diploma or above
- Minimum 2 years’ bills operation experience, preferably in bills checker’s role
- Good knowledge of Trade and/or Receivables Finance
- Good communication and analytical skills, with self-motivation and ability to work under pressure
- Proficiency in both English and Chinese, fluency in Putonghua an advantage
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Get email alerts for the latest"Client Services Officer - Global Trade & Receivables Finance - Hang Seng Bank (HK) jobs in Kowloon Bay, Kowloon"