Key Responsibilities

• Work with Sales closely for client onboarding, e.g. explain the documentation requirements to clients, ensure the collection of client’s documentations are complete and accurate.
• Responsible for account opening and maintenance of Securities, Futures and related financial products business in timely manner
• Conduct CDD review, KYC and AML checking, and ensure appropriate escalation to internal teams
• File and scan client documents orderly
• Handle inquiries from Sales and clients
• Review the data in systems and perform data cleaning when required
• Refine workflow to enhance efficiency and meet organizational and operational objectives
• Handle ad-hoc projects

Requirements

• Degree holders preferred;
• Holder of SFC RA1 and RA2 licenses representative 2 years’ relevant experience in customer service and financial industry
• Strong interpersonal skills, handling client’s enquiries tactfully and skillfully.
• Fluency in English and Chinese (Mandarin and Cantonese) both verbal and written
• Good knowledge of MS office package (Word, Excel, Powerpoint)
• Ability to deliver to a high standard under pressure and short deadlines
• Ability to multitask and manage a high number of priorities
• Previous experience in KYC/AML in a client facing environment is highly preferable

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