Assist Assistant Claims Manager to support the claims team in daily claims operation, enquiry and continuous claims process improvement

· Assess and approve complicated claims

· Meet service turnaround time and achieve claims KPI targets

· To handle enquiries from distribution enquiry team, customer enquiry team and customer complaint team

· Assist in reviewing workflow, implementing continuous claims process improvement

· Assist in compiling regular management report

· Assist in conducting training to colleagues and distributors

· Participate in assigned projects

Qualifications

• University graduate or above with FLMI or quivalent
• 1 -2 relevant experience in Claims and Insurance Industry is preferred
• Customer Cnetric minded and good communication skill
• High emotional maturity and able to work under pressure
• Excellent command of both written and spoken English and Chinese
• Result-oriented, self-motivated, patient, cheerful and positive