The PureSOx scrubber solution for marine applications has been developped by Alfa Laval to help the marine industry to comply with sulphur emission limits. Demand for the PureSox is growing fast. To provide service to yards and ship owners, a team will be formed with base in Shanghai, teaming up with colleagues in Japan and South-Korea.
- Solve where possible independently the issues reported by Site Support Engineers and/or Commissioning Engineers in NEA, e.g. ordering and supplying to the ship yard of missing or broken items;
- Investigate, evaluate and handle customer warranty claims;
- Register in Alfa Laval’s claim handling tool ACT;
Responsible for follow up of claims, with the right functions for further actions;
Follows up on actions to warrant quality improvement;
Answers customer questions and provides information about the process;
Knowledge & Skills:
Marine Engineering background with good electrical and mechanical technical skills.
Minimum 3 years experience as a Marine Engineer, on board or on a yard, or equivalent;
Fluent in English
Attitude:
Willingness to learn
Flexible can do and will do attitude
Service minded and customer oriented
Independent and situational
Able to display high levels of trust, reliability and most importantly, confidentiality
Target oriented, ability to meet deadlines and work under pressure
职能类别: 售前/售后技术支持工程师
联系方式
上班地址:淮海中路98号金钟广场25楼
Get email alerts for the latest"Claim Handler-Marine jobs in Shanghai"