As Center General Manager, you are ultimately responsible for a center’s staff, customer, and business performance. Embracing a true entrepreneurial spirit, you will roll up your sleeves, and run a small company with P&L responsibilities, as if it were your own. You are expected to hire, develop, retain talents, and deliver a high quality student experience with high efficiency. As a result of staff and customer satisfaction, you deliver consistent and satisfying financial results.

You will:

• Embody EF core values and set a service-oriented, collaborative culture in the center through role-modeling
• Engage with customers actively and personally, and create an environment in which all staff treat our customers respectfully, like they are yours first or last
• Take care of customer complaints and refund process, turn unhappy or angry customers into our advocates
• Drive sales revenue through new customer acquisition, referral from and retention of current students
• Monitor the center performance through verification and analysis of financial reports, sales reports and student satisfaction reports; makes sure center is in compliance with EF processes, policies and procedures
• Work closely with regional and national teams to ensure consistent product and service delivery, always provide feedback that help improve our business continuously
  
  

Career Path

You decide your own career growth in an industry with enormous potential. Center General Managers take a pivotal role that opens up many opportunities within EF, including but not limited to:

• Growth within the same business unit, in a job with bigger P&L responsibilities, or in a role with functional responsibilities

• 
  Growth outside the current business unit, in a management role in other departments within or outside of China

Apply if you:

• Have 7+ year work experience with at least 3 years on senior management position in fast-paced growth environment. Have proven track record in team leadership and management,seasoned in hiring, training, developing staff, and retaining star performers
• Are result driven, have a strong sales background, proven record on achieving sales and service targets
• Can communicate effectively in both Chinese and English in a multicultural environment
• Are self-motivated and comfortable working under pressure while maintaining a positive spirit
• Are flexible to work on weekday evenings and Saturdays and Sundays

上班地址：英孚教育成人英语培训中心

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场，曾担任2008年北京奥运会语言培训服务提供商。自1988年以来，英孚已经支持服务六届奥运会，包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告（www.ef.com/epi）,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。

About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF (www.ef.com) has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index (www.ef.com/epi) measuring the English ability of adults in countries across the world.