Maximise cargo uplift through exceptional customer service and delivery of operational, capacity and load planning excellence.

Key Outputs:

• Operational Excellence

• Ensure available capacity is fully maximised
• Pre plan scheduled and adhoc fights by;

• Ensure maximum payload and cube is available on service

• Ensure all supply contractors are aware of arrival / departure times and available to perform required tasks

• Ensure the efficient handling of all import and export cargo
• Transhipment handling, building of relationship with key stakeholder involved, such as CIQ and related Government bodies
• Ensure all cargo carried and handled meets; Air New Zealand and all regulatory approvals
• Keeping abreast with Industry development and handling knowledge, particularly when it involves operational safety
• Ensure all flight paperwork is processed accurately and meets all regulatory requirements
• Ensure cargo handled and our business activity meets the regulatory requirements on all occasions; conduct required self-audit on GHA and suppliers as and when it is required
• Effective communication with GHA and Airport teams
• Ensure ULD inventory maintained to meet all commercial requirements
• Ensure all Supply Contractors provide correct standard of service as per the SLA’s
• Action all administration requirements after flight departure
• Maintain accurate data in the Cargo Operating System

• Customer Service & Relationship Management

• Implement Customer Relationship Management and sales/marketing strategies to achieve a sustainable and profitable growth for Air New Zealand Cargo

• Building long term relationship approach with key accounts to ensure their loyalty and commitment
• Bring new business opportunities
• Retention and protection of existing market share and revenues
• Monitor Customer Service Standards and take action as necessary to rectify any performance issues

• Administration, Career Development, project work

Qualification

. Tertiary qualification in a business discipline with additional certificate on Cargo Handling preferable

. Some related experience in the airline industry or freight forwarding, or preferably 5+ years working in the cargo business industry

. Proficiency in English and Microsoft Excellence

. Excellent product, route, and logistic industry knowledge and ability to establish strong business relationship with key suppliers and customers

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