Key Responsibilities

• 
  Assist Production team check room availability via system
• Assist the team to make reservation
• Assist to Book Tour
• Update related Master
• Assist for package price calculation
• Handle amendment & cancellation
• Check SPI
• Send out payment & update
• Check and reply email
• Provide a high level of customer service for Club Points Owners through the Club Services Centre, website and various communication channels, ensuring a high level of customer satisfaction
• Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner
• Handle all customer concerns or complaint to a satisfactory resolution
• Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MNOR departments
• Encourage use of Club resorts to achieve a high occupancy and maximum use of space
• Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values
• Role Model behaviors expected from staff in line with company values
• Complete other tasks that may be assigned by Management from time to time
• Strive to achieve key performance indicators for customer satisfaction ratings
• Minimize instances of contract cancellation due to service delivery failure
• Help ensure Club Resorts operate at an Occupancy level in line with company targets

Working Days and Hours

Your working days are a minimum of 5 days per week. Your working hours must be flexible depending on the reasonable demands of the business. (The Employee will work a rotational roster across the working week）

上班地址：上海市黄浦区龙华东路647号电科滨江中心15楼