• Degree in Business, Economics, Statistics, Marketing, Computer Science or similar
• 2-3 years of experience in a similar role in CRM
• Experience in customer communication or lifecycle management
• Experience in CRM system implementation and vendor management
• Experience with CRM software
• Proficient in MS Excel and Tableau

Responsibilities:

• You assist with the daily operational tasks and continuous enhancement of current loyalty program to grow the lifetime value of our customer base.
• You will support the design, setup and management of data-driven customer communication strategies.
• You work with current personalization system, assist with daily operational tasks and manage the vendor relationship.
• You help to monitor competitors’ retention activities by creating and maintaining competitor monitoring tracker.
• You are responsible to grow and manage our subscriber lists for all communication channels.
• You will support other internal projects and collaborate with across teams.

Work location: Kwai Hing

What You'll Enjoy:

• 5 Days Work
• Dynamic, International Cultural & Friendly Working Environment
• Performance Bonus  
• Medical / Dental Insurance
• Staff Purchase Discount Program
• Training Programs
• Team Member's Wellness Program, such as Stretching Class, Thai Boxing
• Max. 20 Days Annual Leave, Full Pay Sick Leave, Birthday Leave, Examination Leave
• Managerial Stock Options