Job Description:

Summarize the working scope
Database maintenance and system optimization;
Data analysis；
Marketing campaign support；
Sales support；
Customer complaint follow up;

Describe the job responsibilities
Database maintenance, including monitoring data transfer regularly between CRM system and POS, Ecommerce, WeChat or other platform, and database quality controlling；CRM system optimizing according to multi-channel business’ data integration needs;
Data analysis, including routine CRM loyalty campaign tracking, ad-hoc campaign review and key products analysis, data mining to offer valuable insights, focusing on competitors’ activities and consumer purchase behavior study;
Marketing campaign support, including offline trade promotion/beauty class/VIP event and online campaign mechanisms setting, customer communication info. sending, customer data extraction and follow up, etc.;
Developing online & offline CRM tools to help sales team and marketing team well understand CRM campaigns and engage customers；
Helping sales team understand CRM figure and use it for business development;
Customer complaint follow up;
Others as per request;

Requirements:

Understanding CRM, Ecommerce and digital marketing business;
Well experience on data mining, analysis skill and business intelligence；

6-8 years prestige beauty or luxury or lifestyle brand experiences. Cosmetic or fashion brand is a plus;

Bachelor of degree or above;

Self-motivated and responsible working attitude;

Passion about Japanese culture and traditional Chinese culture;

上班地址：淮海中路300号香港新世界大厦1501室