Key Responsibilities主要职责

• Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests.

  向客户提供有关餐厅及饭店的信息。

• Performs duties common to all Captains and Waitress and other duties as may be assigned.

  负责领班及服务员的日常工作，并完成分配的其它任务。

• Attends to telephone calls and takes table reservations for each meal period

  接听电话，并记录用餐预订。

• Maintains reservation book and all information pertaining to room occupancy and daily events.

  保存预定薄，记录有关开房率及每天宴会的情况。

• In charge of flower requisitions for the restaurant; maintains the freshness of floral arrangements on the dining tables and buffet counters.

  负责餐厅鲜花的申请，并要保持所有餐桌和中餐餐台上花朵的新鲜。

• In charge of mail and newspaper, pick up for the restaurant.

  负责寄发和收领餐厅所有的信件及报纸。

• Greets guests who are entering or leaving the restaurant in the most courteous manner.

  对酒店的来客要宾宾有礼。

• Ushers guests to suitable tables; informs guests of smoking and non-smoking section.

  把客人领到合适的座位，并告诉客人无烟区及吸烟区的位置。

• Pulls chair and seat guests starting with ladies first

  按照***优先的原则来拉位、入座。

• Presents menu cards to guests and recommends buffet daily specials; attends to guest’s enquiry and requests.

  递给客人菜单并向客人推荐中餐套餐、当天的特色菜。关注客人的需求及要求。

• Asks guests whether they would like to have aperitif or drink

  询问客人是否要开胃酒或饮料。

• Maintains cleanliness of the Hostess stand.

  保持领位台的干净。

• Maintains excellent grooming standards at all times.

  保持良好的仪容仪表。

• Take charge of cleanliness of all menus, buffet tags, and signage.

  确保所有菜单、自助餐牌及标牌的清洁。

• Maintains guest’s history.

  记录就餐客人的情况。

• Addresses regular guests by name.

  称呼常客的姓名。

• Attends all training sessions as scheduled.

按照计划参加所有的培训课程。

• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.

  建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。

上班地址：诸光路1588弄