CHINA Operations Program Manager-2
JUUL Labs酒泉市 肃州区Update time: June 20,2019
Job Description
THE COMPANY:
JUUL's mission is to improve the lives of the world's one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world's largest and oldest industries.
We're an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we're growing rapidly to deliver on our mission. We're actively looking to hire the world's best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.
ROLE AND RESPONSIBILITIES:
The Operations Program Manager (OPM) will be responsible for all aspects of the execution of the operations planned activities for the contract manufacture's (CM) operation at the location identified for this role. This includes facilitating communication between JUUL and the local suppliers, from all cross functional team members and discipline's (logistic, planning, quality, engineering, Commercial, etc), managing supplier's performances and managing expectations to meet on-going target around on-time delivery, quality and customer satisfaction. Most of the work is to be done at the operational location specified for this person and as agreed to within the scope of the advertisement or as explained by the recruiting partners.
Roles and responsibilities include:
Responsible for all suppliers' operational execution KPI, with emphasis on OTD and Forecast execution.
This means following up with suppliers on ramp up planning on all aspects, including staffing, facility, equipment OEE, quality and engineering with the support of other Juul team members.
Communicate schedules internally and with suppliers, help prioritize activities overall.
Interface daily with supplier's main point of contacts, both on-site and remotely, and escalate issues accordingly
Put in place appropriate reporting to track performances
Put in place action plans with suppliers to improve performances and track accordingly
Facilitate execution of special engineering projects (part or process qualifications for example)
Gather data to review inventory positions, support physical inventory activities and on-site inventory review (stock, WIP and non-conforming materials)
Facilitate resolution of some commercial issues – escalate to GSM or management as required
Ensure suppliers are putting in place the necessary people and infrastructure to support changing business requirements.
Vendor and cross functional resourcing:
Juul Cross functional team onsite support management as well as Supplier cross functional team resourcing –
Manufacturing and Automation engineering,
Technical Program Managers,
Supplier and compliance quality engineers,
Test validation and reliability engineering and
Global Supply Managers (GSM)
Facilities, Environmental Health and Safety
Logistics & Material planning
New Product Introduction (NPI)
Supplier day shift/ night shift resourcing tracking
Supplier direct/in-direct labor hiring/ training
Shop Floor Control:
UPH, Efficiency, Yield reporting
Queue time (line balancing) management
Quality management system, IQC/IPQC/OQC/ORT, readiness
End to end process traceability
Line audit
Facility compliance to Juul / ISO 13485 standards
Materials:
Components & materials availability tracking
Materials On-Hold & WIP Tracking between production steps
Input/Output/Shipment Tracking & Reporting
Logistics:
Incoming Materials, Equipment tracking with GSM/Capex GSM
Outgoing Materials tracking with GSM & Material planning
Warehouse stocking / inventory & security management with supplier
Inventory Storage conditions (Temperature, Humidity, particulates, etc.) control
Factory Readiness/ Scaling:
Capacity space planning, allocation, construction & readiness
Lines layout, qualification and readiness management with Juul cross functional teams
Equipment & fixtures Kick off management, Installation, Buy-off, production readiness and maintenance management
Utilities and other facilities related infrastructure (Compressed air, air handling, electricity, IT, etc.)
Traceability & related data management
Juul office, facilities & food management; visit coordination & support
Product security, line access control with supplier
6S & Lean MFG Implementation
Whole project management which including
Daily production output tracking compare with the capacity
Track the weekly OTD and mitigate delay risk
Working with the team for the major engineering change tracking
Line tour every day for better understanding of the manufacturing and factory floor
Monitor the OEE and work with the team for the major issue and monitor the implementation.
Closely work with the QA team for the yield tracking and related quality cost trend, work on the major issue tracking and closure date to make sure smoothly run
Supply chain management which including
Closely work with CM side and work together for the better achievement for the continuous improvement
Coordinate the whole local team to better communicate/work with CM side.
Lead the team to help solve the problems between CM side and upstream supplier side.
PERSONAL AND PROFESSIONAL QUALIFICATIONS:
Excellent project management skills and a communication warrior able to distill multiple streams of issues and complex situations to a net successful end result for the operation and meeting the Juul supply chain commitments.
Previous experience in working with contract manufacturers or managing upstream suppliers, 10 years of either working at a CM or managing outsourcing.
Understanding of contract manufacturers and their processes
Ability to take on complex projects, and present solutions clearly internally and with suppliers
Clear communicator, strong negotiator
Strong ability to manage and prioritize multiple projects while maintaining accuracy and meeting deadlines. The individual should be able to balance short-term, urgent needs with long-term strategic initiatives.
Thorough understanding of ERP logic and supply chain concepts
Understanding of lean principles
Experience in ramping or supporting high volume production
Background in production, supply chain, and some engineering knowledge preferred.
Bachelor's Degree in Business Administration or Supply Chain. Advanced degree preferred.
JUUL LABS PERKS & BENEFITS:
JUUL's mission is to improve the lives of the world's one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world's largest and oldest industries.
We're an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we're growing rapidly to deliver on our mission. We're actively looking to hire the world's best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.
ROLE AND RESPONSIBILITIES:
The Operations Program Manager (OPM) will be responsible for all aspects of the execution of the operations planned activities for the contract manufacture's (CM) operation at the location identified for this role. This includes facilitating communication between JUUL and the local suppliers, from all cross functional team members and discipline's (logistic, planning, quality, engineering, Commercial, etc), managing supplier's performances and managing expectations to meet on-going target around on-time delivery, quality and customer satisfaction. Most of the work is to be done at the operational location specified for this person and as agreed to within the scope of the advertisement or as explained by the recruiting partners.
Roles and responsibilities include:
Responsible for all suppliers' operational execution KPI, with emphasis on OTD and Forecast execution.
This means following up with suppliers on ramp up planning on all aspects, including staffing, facility, equipment OEE, quality and engineering with the support of other Juul team members.
Communicate schedules internally and with suppliers, help prioritize activities overall.
Interface daily with supplier's main point of contacts, both on-site and remotely, and escalate issues accordingly
Put in place appropriate reporting to track performances
Put in place action plans with suppliers to improve performances and track accordingly
Facilitate execution of special engineering projects (part or process qualifications for example)
Gather data to review inventory positions, support physical inventory activities and on-site inventory review (stock, WIP and non-conforming materials)
Facilitate resolution of some commercial issues – escalate to GSM or management as required
Ensure suppliers are putting in place the necessary people and infrastructure to support changing business requirements.
Vendor and cross functional resourcing:
Juul Cross functional team onsite support management as well as Supplier cross functional team resourcing –
Manufacturing and Automation engineering,
Technical Program Managers,
Supplier and compliance quality engineers,
Test validation and reliability engineering and
Global Supply Managers (GSM)
Facilities, Environmental Health and Safety
Logistics & Material planning
New Product Introduction (NPI)
Supplier day shift/ night shift resourcing tracking
Supplier direct/in-direct labor hiring/ training
Shop Floor Control:
UPH, Efficiency, Yield reporting
Queue time (line balancing) management
Quality management system, IQC/IPQC/OQC/ORT, readiness
End to end process traceability
Line audit
Facility compliance to Juul / ISO 13485 standards
Materials:
Components & materials availability tracking
Materials On-Hold & WIP Tracking between production steps
Input/Output/Shipment Tracking & Reporting
Logistics:
Incoming Materials, Equipment tracking with GSM/Capex GSM
Outgoing Materials tracking with GSM & Material planning
Warehouse stocking / inventory & security management with supplier
Inventory Storage conditions (Temperature, Humidity, particulates, etc.) control
Factory Readiness/ Scaling:
Capacity space planning, allocation, construction & readiness
Lines layout, qualification and readiness management with Juul cross functional teams
Equipment & fixtures Kick off management, Installation, Buy-off, production readiness and maintenance management
Utilities and other facilities related infrastructure (Compressed air, air handling, electricity, IT, etc.)
Traceability & related data management
Juul office, facilities & food management; visit coordination & support
Product security, line access control with supplier
6S & Lean MFG Implementation
Whole project management which including
Daily production output tracking compare with the capacity
Track the weekly OTD and mitigate delay risk
Working with the team for the major engineering change tracking
Line tour every day for better understanding of the manufacturing and factory floor
Monitor the OEE and work with the team for the major issue and monitor the implementation.
Closely work with the QA team for the yield tracking and related quality cost trend, work on the major issue tracking and closure date to make sure smoothly run
Supply chain management which including
Closely work with CM side and work together for the better achievement for the continuous improvement
Coordinate the whole local team to better communicate/work with CM side.
Lead the team to help solve the problems between CM side and upstream supplier side.
PERSONAL AND PROFESSIONAL QUALIFICATIONS:
Excellent project management skills and a communication warrior able to distill multiple streams of issues and complex situations to a net successful end result for the operation and meeting the Juul supply chain commitments.
Previous experience in working with contract manufacturers or managing upstream suppliers, 10 years of either working at a CM or managing outsourcing.
Understanding of contract manufacturers and their processes
Ability to take on complex projects, and present solutions clearly internally and with suppliers
Clear communicator, strong negotiator
Strong ability to manage and prioritize multiple projects while maintaining accuracy and meeting deadlines. The individual should be able to balance short-term, urgent needs with long-term strategic initiatives.
Thorough understanding of ERP logic and supply chain concepts
Understanding of lean principles
Experience in ramping or supporting high volume production
Background in production, supply chain, and some engineering knowledge preferred.
Bachelor's Degree in Business Administration or Supply Chain. Advanced degree preferred.
JUUL LABS PERKS & BENEFITS:
- A place to grow your career. We'll help you set big goals - and exceed them
- People. Work with talented, committed and supportive teammates
- Equity and performance bonuses. Every employee is a stakeholder in our success
- Boundless snacks and drinks
- Cell phone subsidy, commuter benefits and discounts on JUUL products
- Excellent medical, dental and vision benefits
- Location. Work in the heart of San Francisco, one of the world's greatest cities
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