Business Development Specialist for Executive Education

BACKGROUND
The IBSS Executive Education Department focuses on delivering high-impact learning opportunities to business executives in China. With an increasing portfolio of world-renowned businesses partnering with IBSS to development their talent and pursuit business priorities, we invite proactive team players to join us to grow our department.
The main objectives of the Business Development Specialist for Executive Education are to manage existing client accounts, and to drive sales of new programmes (customized and open enrolment).

ROLES AND RESPONSIBILITIES

Stay informed of current executive education market trends;

Work within team to identify, target and serve the market through commercial executive education offerings;

Build and maintain a corporate network through regular attendance of corporate and social networking events;

Consult potential clients on their executive education needs;

Meet with clients to discuss and identify their talent development priorities and training requirements;

Keep constantly abreast of relevant tender opportunities;

Prepare business and programme proposals tailored to client needs in both English and Chinese;

Negotiate with clients, prepare final offerings and pricing, while closely working with Executive Education Manager;

Be responsible for direct client communications, conflict resolution, and compliance on client deliverables;

Ensure that client issues are dealt with in an efficient manner, and informs the Head of Executive Education of any problems that may arise;

Report to Executive Education Manager and provide regular input on all account activities on a regular basis;

Work with the marketing team to prepare advertising campaigns which meet the needs of our target market;

Work with the Business Engagement team on events and activities which may lead to potential opportunities;

Constantly update the University CRM (Customer Relations Management) system, including the writing of detailed client reports;

Undertake any other duties assigned by the Head of Executive Education.

PERSONAL SKILLS

Awareness of cultural diversity within an international business and working environment;

Knowledge of the Customer Relations Management (CRM) system;

Excellent organisational and co-ordinating skills;

Strong communication and negotiation skills;

Strong sense of responsibility and professionalism;

Strong interpersonal skills, with the proven ability to establish and maintain positive inter-department relationships;

Excellent written and oral communication skills in both English and Chinese;

Ability to work on a variety of tasks at the same time, and to prioritise tasks/activities effectively, along with the ability to meet deadlines;

Ability to improve working processes and smart use of resources;

Ability to problem solving and effectively dealing in fast-evolving environment.

EDUCATION, QUALIFICATIONS & TRAINING

3+ year experience of business development, sales and/or marketing role, preferably in the education or training industry;

Experience of working in education, preferably in Executive Education Department at a university;

First degree or equivalent in a relevant subject;

Postgraduate qualification in business related topic preferred but not essential.