Branch Manager

This key management position is responsible for all financial and operational aspects of a complex, high volume, technical, repair and distribution operation. Success measurements include managing customers KPI’s and delivering world class service in addition to managing the overall P/L performance of the Operation. The Branch Manager will also lead a large workforce which includes a large staff of temporary workers. CTDI Branch Managers also directly interface with our onsite customers in an effort to build and maintain a positive working relationship on behalf of the corporation.

Key Responsibilities

• Responsible for P&L/Budget management for entire operation.

• Supervise and motivate a large staff of managers, employees and temporary workers.

• Ensure that customer's service expectations are met, including achieving all KPI’s and quality performance goals. Responsible for on-time delivery performance and 100% on-time mentality throughout the organization.

• Communicate and interact with customers and various internal functional departments (i.e. IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.

• Ensure customer-specified and CTDI Corporate service level agreements and quality standards are met.

• Generate, cultivate and communicate ideas for continual improvement of processes and activities across all areas of the operation.

• Prepare various reports and analyses as required by the customer or CTDI internal organizations. Manage reports, statistical analysis, and daily P&L reporting. Participate daily P&L calls.
  

• Research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process.

• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable labor, safety and health laws in China.

• Ensure compliance with all building security requirements set forth by CTDI and its customers

• Responsible for overseeing all operations within the branch.

• Ensure that quality standards are consistently met. Provide input of ideas for continual process improvements as well as implementation of new processes.

Required Qualification and Experience

• B.S. Degree in Business or Supply Chain Management or a related discipline is preferred.

• 5+ years of proven Operations management experience required.

• 5+ years working in a high volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.

• Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis

Required Skills

• Strong coaching and employee development skills and experience.

• Strong interpersonal skills with the ability to motivate others.

• Advanced customer interaction skills with the ability to communicate effectively.

• Proven operations experience within a high volume and fast-paced environment.

• Proven team building and interpersonal skills with the ability to motivate others.

• Background in high volume distribution preferred.

• Experience managing at least 50 direct reports., including temporary agency staff.

• Superior verbal and written communication skills in both Chinese and English.

• Proven organizational and analytical skills.

• Proactive problem solving ability.

• Strong financial skills/background.

• Results driven mentality.

• Advanced organizational skills and the ability to multi-task.

• Effectively handle a heavy workload, prioritizing work and meeting deadlines.

• Strong computer skills, including proficiency in Microsoft Word, Excel, and other spreadsheet applications.

• Technical background is a plus.

上班地址：旗丰数字科技园