Job Number 19179416
Job Category Housekeeping & Laundry
Location The St. Regis Macao, Cotai Strip, Cotai Strip, Macao S.A.R., Macao, Macao S.A.R. VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
This is a position which Executive Housekeeper will guide, groom and develop to prepare the candidate for their next position as Coordinator ideally in 2 years period.
Safety and security, policies and procedures, guest relations, communication, working with others, physical tasks and guest rooms, villas, and suites are key ingredients to success for this opportunity.
Core work activities include:
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
• Protect the privacy and security of guests and coworkers
• Address guests' service needs in a professional, positive, and timely manner
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Speak to guests and co-workers using clear, appropriate and professional language
• Support all co-workers and treat them with dignity and respect
• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance
• Participating with the hotel ‘Green Initiative’ practices actively
Minimum Job requirements:
• Previous work experience in five star luxury hotel is preferred
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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