1.Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service.

监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。

2.Schedules routine inspections of all Housekeeping areas by/with the Assistant Housekeeping Manager and other supervisory personnel.

制定与客房部副经理及其它管理人员一起视察客房部工作的时间安排。

3.Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.

定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮。

4.Manages deep cleaning schedules.

管理深度大清扫日程安排。

5.Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair

就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。

6.Informs other departments of Housekeeping matters that concern them, particularly the Engineering department, the Front Office department, and the Sales department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate.

向其它部门通报客房部与其有关的事项，特别是工程部、前厅部和销售部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。

7.Establishes and maintains effective human relations and works with human resources to ensure that team members’ performance is effectively managed.

建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。

8.Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel.

保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。

9.Conducts regular department meetings.

定期召开部门会议。

10.Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs.

在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。

11.Supervises outside contractors to ensure contractual compliance.

对外来承包商进行监督，以确保合同合规。

12.Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.

执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。

13.Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats.

准备在紧急情况下完成分派给的任务，如在火灾、停电和炸弹威胁事件期间。

14.Works with Human Resources on manpower planning and management needs.

和人力资源部一起进行人力规划和管理需求。

1） Plans for future staffing needs.

针对员工未来需要作计划。

2） Prepares a labor efficient work schedule in line with labour laws and property requirements.

制订有效的工作进度表并符合劳动法及物业需要。

3）Approves leave after considering property requirements.

在考虑物业需要后批准员工放假。

4）Recruits in line with company guidelines.

员工聘请需符合物业的指导方针。

5）Prepares detailed induction programs for new staff.

为新员工准备详细的介绍资料。

6）Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.

保存一套全面的, 现有的及客人关注的部门标准及程序，并监督其完成。

7）Ensures training needs analysis of Housekeeping staff is carried out and training programs are designed and implemented to meet needs.

分析工程部员工的培训需要并确定制订和执行的培训计划能适合其需要。

8）Conducts probation and formal performance appraisal in line with company guidelines.

对试用期转证员工和正式员工评估表现，需符合物业的指导方针。

9）Maintains up to date staff records and approves leave requests etc.

保存最新的员工记录并批准假期申请等。

10）Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.

指导， 劝告及训练员工， 提供建设性的反馈从而提高表现。

11）Regularly communicates with staff and maintains good relations.

与员工定期沟通和保持良好关系。

上班地点： 上海协信莎玛虹桥服务式公寓/ 上海协信莎玛长风服务式公寓

上班地址：申虹路