• Job Description

The key responsibilities of this role will include but not limites to:

• Assist employees, line manager, and HR professionals with inquiries and transactions ranging from simple policy questions to escalation of more complex issues.

• Process varying levels of transactions for employees, line managers, and HR professionals.

• Provide other services as necessary based on business needs including employee life cycle activities.

• Utilize the case management system to achieve required service level agreement metrics and overall client satisfaction

• Provide subject matter expertise as needed for HRIS and other HR systems

• Provide expertise to business units in Workday transactions, data validation, auditing and correcting

• Ensure data integrity audits are conducted, and issues resolved

• Analyze work process design and flow for HRIS Shared Service & work with internal and external clients and vendors to implement improved processes and suggest necessary improvements to improve the overall client experience and efficiency

• Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs

• Research and work in a team environment to resolve employee issues in many areas of Human Resources, by working directly with internal and external clients and vendors

• Identify and address process improvements

• Identify data issues and provide Relentless Root Cause Analysis and escalate problem resolution

Personal Qualities and Behaviours

• Customer centric orientation, where the customer is at the heart of the decision making process
• Highly organized, responsive and able to work in a highly pressured and dynamic environment where stakeholders work across multiple time zones.
• Ability to quickly take a judgment, priorities work activity and respond effectively within a context of conflicting demands.
• Strong interpersonal skills and team player
• Stamina and resilience of character, confident in the management of ambiguity
• Confident and collaborative communication and engagement skills in all disciplines including written, verbal, email and presentation
• Results oriented with an eye for detail & drive to complete a task to a high quality standard.
• Thorough understanding of operational and logistical challenges faced by a busy HR Shared Services, within a multi entity, fragmented organization
• Role models a positive response to change and remains focused on aspects that can be influenced
• Solution focused, with proactive approach and ‘can do’ attitude, seeking to go the extra mile for the customer.
• Able to quickly build credibility with both individual contributors and management
• Demonstrate enthusiasm to meet the challenges of a fast moving environment and adopt a lateral approach to problem solving, combined with energy and drive.
• Ability to maintain confidentiality in all aspects of job responsibilities
• Places high priority on data integrity and security

Experience/Qualifications

• Previous experience in a HR Shared Service center or a similar customer facing type of environment is preferred

• Experience with HR policy or other areas of expertise (i.e. Compensation, Benefits, Talent Management) within HR is helpful

• Ability to learn processes, policies, and the ability to apply LEAN to these processes for continuous improvement is seen as a strong attribute

• Experience with Workday and other HRIS System is preferred

• Ability to work in a team environment

• Strong attention to detail and ability to apply analytical skills is required

• Strong communication skills (written and oral) with all levels of the organization

• Strong computer skills in MS Office

• Ability to work with highly sensitive and confidential material and possess good business judgment and ethics

• Ability to work in a deadline-driven atmosphere

Education and Certifications

Education / Certifications

Bachelor’s degree (or equivalent experience) with 2+ years of relevant experience

EEO/AAP Statement

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected clas

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