岗位职责Responsibilities：

• Planning, developing and delivering events and communication programmes in the private sector in an international environment, offering the full range of MCI event solutions and managements.

• 在国际环境下，策划、发展和执行内部团队的活动和交流方案，提供全方位的MCI活动解决方案和管理。

• Operation Manager will manage the operation team, take the lead for projects, ensure quality delivery for event execution. This role is expected to strongly support business development in the pitching process from ideation, feasibility to budgeting.

• 运营经理将管理运营团队，领导大型项目，确保活动执行的质量。这个角色将在从构思、可行性到预算的过程中为业务发展提供强有力的支持

Operation & Production (80%)

运营 & 制作 (80%)

• Planning of operational roles within event / project teams

• 规划活动/项目团队中的运营角色

• Managing project teams during the preparation phase of a project and on-site execution

• 在项目准备阶段和现场执行阶段管理项目团队

• Participating in event debriefings, gather client feedback and market intelligence

• 参与活动汇报，收集客户反馈和市场情报

• Regular and frequent communication with clients to monitor client satisfaction

• 定期时常与客户沟通，监控客户满意度

• Proper reconciliation (operational, financial) of all projects handled by event / project teams

• 对所有由活动/项目团队处理的项目进行适当的协调 (运营、财务)

• Building, maintaining and continual development of relationships with suppliers, negotiating best prices and deals, setting up credit agreements, raising purchase orders, attending supplier visits to MCI where appropriate

• 建立、维护和持续发展与供应商的关系，协商***价格和交易，建立信用协议，提高采购订单，适时出席供应商拜访MCI

• Supervising final production and presentation of proposals to clients (concept, creativity, planning, time line, quality, budget, resources, profitability, etc.),

• 监督最终制作和向客户提交提案(概念、创意、计划、时间线、质量、预算、资源、盈利能力等)，

• Strategize and plan the operational roles within the BU

• 制定战略并计划BU内部的运营角色

• Being present at all relevant events (incl. all events of own clients)

• 出席所有相关活动(包括自己客户的所有活动)

• Maintain rapport within client base and build new clients where able

• 与客户保持良好的关系，尽可能建立新客户

Client Management (10%)

• 客户管理 (10%)

• Managing clients to maintain healthy and trusted relationships

• 维持和打造良好客户关系、建立高度的互信




• Team Management (10%)

• 团队管理 (10%)

• Supervising and – where needed – direct involvement in the proper management of projects attributed to the BU, including planning, budgeting, quality of work, client management, etc.

• 监督并在必要时直接参与BU项目的适当管理，包括计划、预算、工作质量、客户管理等。

• Ensuring the profitability of the events and projects organised, managing and verifying all income and expenditure

• 确保组织的活动和项目的盈利能力，管理和核实所有的收入和支出

• Maintaining and updating of managerial tools such as CRM and all appropriate files and databases

• 维护和更新管理工具，如CRM和所有适当的文件和数据库

• Develop a cohesive and passionate operations team, and plan required training as appropriate

• 建立一支凝聚力强、充满激情的运营团队，并计划必要的培训

• Maintain the GM Target and BU EBT

• 保持毛利目标和公司税前利

岗位描述Job Description：

• Reporting Line/汇报关系:

• To BU Head/部门负责人

• Position in Team/团队位置:

• Manage 1-3 operation assistant/管理1-3名运营助理

• Key Role/关键作用:

• Manage and improve team performance on operation and deliver successful project to clients and maximize the profit

• 管理和提高团队的运营绩效，向客户交付成功的项目，实现利润***化

• KPI based on/KPI依据:

• Project Management Performance (execution and finance)/ 项目绩效管理 (执行及财务)

• Team Operation Management/团队运营管理

• Database Management/数据管理

• Partner Sourcing and Management/合作伙伴采购和管理

任职资格Job Requirements：

• A minimum of 5-8 years’ experience in the meeting and event industry demonstrating consistent progression in roles and responsibilities

• 至少5-8年的会议和活动行业经验，表明在角色和职责方面取得了一致的进展

• Experience in planning, developing and delivering events and communication programmes in the private and/or public sector in an international environment

• 具有在国际环境中策划、开发和执行私营和（或）公共部门的活动和传播方案的经验

• Experience in dealing with Director-level client contacts at major international corporations

• 有与大型国际公司总监级客户接触的经验

• A proven track record of managing and motivating teams and delivering small- and large scale projects in a service environment

• 在服务环境中管理和激励团队以及交付小型和大型项目方面有良好的工作经验

• Ability to make decisions, express and develop new ideas

• 决策能力，表达和发展新想法的能力

• Fluency in English and Chinese, additional languages strongly desired

• 流利的英文和中文，会其他语言者更佳

• Good knowledge of computerized systems including word processing, spreadsheets, presentation packages and databases, preferably Word, Excel, PowerPoint

• 良好的计算机系统知识，包括文字处理，电子表格，演示包和数据库，***是word, Excel, PowerPoint

• Understanding of technical production software such as AutoCad a definite advantage

• 懂AutoCad等生产技术软件者优先

• Travelling onsite inspections and accompanying events as required

• 根据需要进行现场检查和陪同活动

• In possession of a driving licence is preferable

• 持有驾照者优先

• Good knowledge of international destinations – hotels and venues (for MICE projects) of both Hangzhou & Asia Pacific countries

• 熟悉杭州和亚太地区的国际旅游目的地——酒店和场馆(会展项目)

• Perform and possess of leadership skill

• 具有领导能力
  

上班地址：东新路