• Provides operational leadership for excellence in training to all store teams in Greater China (and business partner where this applies), including primarily product, service and selling skills trainings.
• Helps design specific training solutions and develop different training courses for all level staff that support company commercial priorities, with approval and support from Training Head.
• Acts as the lead trainer, nurturing and coaching a strong field trainer talent pool in the field that in turn both supports sales goals and elevates brand identity as it is executed at stores.
• Collaborate with Greater China team of trainers to transmit brand values, best practices in selling skills, customer service, and maintains high standards of product knowledge.
• Lead Mystery Shopping and surveys, and seeks continual improvement and positive business impact, as well as brand integrity/elevation.
• Providing ongoing coaching to store management teams designed to support the improvement of competencies, attitudes and behaviors of all team members

• Bachelor Degree preferred, Associate acceptable
• Stronger understanding of branding and the customer experience
• Minimum 6-8 years’ relevant experience, namely in retail training
• Fluent in English
• Ability to travel 40-50% of the time, and flexibility to be able to partake in frequent conference calls or email with HQ
• Experience of a multi-channel business model

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