JOB SUMMARY

Supports the property’s technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff.

CANDIDATE PROFILE

Education and Experience

• 2 year degree from an accredited university in Computer Science or a related major; 5 years’ experience in a related professional area.

OR

• Bachelor’s degree in Computer Science or a related major; 3 years’ experience in a related professional area.

Preferred

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Supporting Client Technology Needs

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Assists in the the acquisition and maintenance of property based systems.

• Assists in analyzing information, identifying current and potential problems and proposing solutions.

• Maintains, inspects and repairs equipment.

• Assists in monitoring computer and network operations at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.

• Assists in managing IR activities to ensure the property infrastructure and applications systems are functional at all times.

• Administers and maintains mail and email.

• Maintains inventories and manages IT hardware/software.

• Provides Internet support and maintenance (if applicable)

• Provides cable management support.

• Assists in the introduction of new applications, providing user tips, alerting users of system problems and informing staff of progress or status.

• Consults on specific application issues or hardware/software problems.

Managing Projects and Policies

• Monitors processes and evaluates information according to SOP and LSOP requirements.

• Monitors compliance with IR policies and standards protecting company hardware, software and other resources at the property.

Maintaining Information Systems and Technology Goals

• Assists in the assessment of needs and monitoring compliance with brand specific standards.

• Aids in the reporting of problems and takes steps to track and solve problems, with the system user being informed of situation at all times.

• Assists in asset management.

• Aids in on-site monitoring of projects.

Demonstrating and Applying IR Knowledge

• Keeps up-to-date technically and applies new knowledge to work issues.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Provides technical expertise and support.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Assists in vendor management for property IT requirements, functioning as escalation point for problem resolution.