ABOUT THE ROLE:

With 200 bedrooms and a 90 seat restaurant; with street frontage along a busy Wellington street, Ibis Wellington is looking for a natural leader with passion for exceptional customer service.

If this sounds like you, then read on as we may have the perfect opportunity for you!

This position reports directly to the Front Office Manager. You will thrive in a busy environment and will love taking on hotel responsibility in absence of the management team.

This is a great step for an experienced Team Leader to take on a leadership position and gain further development and exposure to greater hotel operations.

KEY RESPONSIBILTIES:

• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Ensure Accor’s guest loyalty and recognition program is maintained and delivered to it’s highest standards.
• Motivate and empower team members to problem solve and surprise our guests with novelty.
• Ability to oversee the hotel operation in the absence of the Front Office Manager & General Manager

SPECIFIC REQUIREMENTS

• Successful candidates will be offered varying days each week
• Previous Front Office experience at supervisory level is essential
• Leadership capability
• Current GM Certificate or able to obtain
• NZ citizen, permanent resident or hold a current and valid work visa/permit.