Assist in the management of the hotel Front-Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.

Explaining and enforcing safety regulations

Perform Front Office and hotel reception duties as well as Housekeeping and Food and Beverage duties as required

Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/ check out processes follow set procedures and are customer focused.

Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.

Assist in the operation of an effective night audit function. Accuracy of this daily function being paramount while maintaining customer focus.

Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.

Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.

Train, coach & support team members

Responsible for the service of alcohol in some shifts.

• Minimum 2 years experience at five star luxury property
• Current LCQ and General Managers Certificate essential
• Current First Aid Certificate essential
• Opera software experience essential
• Immaculate grooming and personal presentation
• Articulate communication skills and an understanding of luxury guest expectations
• Hotel Management qualification required.