Assist the Front Office Manager in administration and management all Front Office Operations to maximize profitability, control costs and quality standards to insure total guest satisfaction and to efficiently manage the long and short-term operation of the front desk, concierge, Drivers, Executive Lounge and Operators, planning, delegating and providing leadership for the department.

协助前厅经理管理前台运作，包括利润***化，控制成本和服务质量， 确保顾客满意度，有效的处理前台的长短期营运，为礼宾、驾驶员、行政楼层和服务中心提供有效的计划以及领导艺术等

Communicates effectively both orally and in writing to provide clear direction to staff Observes performance and encourages improvement. Interviews; selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office staff. Monitors lobby traffic and makes staffing adjustments as required.

与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂交通状况，根据需求进行人员调配。

Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests.

关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。

Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.

估算每日薪酬，进程表及相关报表。根据之前的经验及详细预订情况对数据进行分析， 预测每周及每日的预抵和预离。

Manages front office staff, resolves guest concerns, and implements resolutions by using discretion and judgment Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

以希尔顿的相关政策和标准为指导贯彻决定，管理员工，满足客户需求，各酒店以自身的需求予以调整。

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

上班地址：红松东路1116号