The Asst. F&B Manager has the key responsibility of ensuring thatall the Food and Beverage outlets, Conference and Banqueting operations aremanaged as successful independent profit centers, ensuring maximum guestsatisfaction and consistency inline with Hilton International Standards. Thiswill be achieved through the key strategies of planning, controlling,organizing and marketing.
Listens and responds spontaneously to questions asked by the guests,team members and suppliers. Tries to find a solution.
Finds an immediate solution to precise and simple problems.
Knows how to improvise on an emergency situation.
Learns lessons from difficult experiences to be proactive in ones areaof competence.
Peacemaker. Does everything to anticipate and respond to guests needs.Arbitrates divergent interests and guaranty a friendly environment.
Respects the procedures. Is punctual, has a good appearance,accomplishes tasks with precision.
Is trustworthy. Monitors the quality of owns work, and takesresponsibility for it. Does what says will do.
Ensures that rules and procedures are respected. Advises the appropriateperson of any situation which could result in a lack of quality/security.
Is open to others. Asks for advise of others. Is conscious of his rolein creating a team image.
Is a teamplayer. Demonstrates flexibility in adapting to team constraints.
Respectsothers and their cultures. Encourages consensus building.
Is open toideas of others, receptive to those ideas and able to adapt established way ofworking.
Enthusiasticallyproposes and implements creative solutions in area of responsibility in orderto stay ahead of the game.
Understandingrelevant OH&S legislation & the implications on the operation of thedepartment.
Communicatingto the team their responsibilities within OH&S.
Ensuringthat safe and healthy working practices are implemented at all times.
Understandsand knows how to anticipate the needs of the guests. Puts his self in positionto get feedbacks from guests.
Agreeingand implementing actions to make improvements to customer service.
Positivelydealing with and learning from customer complaints and comments with follow upand feedback to the Food and Beverage Manager.
Making sureall customer requests and queries are responded to promptly and effectivelywhile assisting on the floor during operation hours each day.
To be ableto uncover the major causes of satisfaction and dissatisfaction, and ensuringthat the information is communicated to actors further up the hierarchy.
To ensure all standards for Service Delivery as identified in the GuestSatisfaction Manual and the Standard Operating and Procedures Manual areconsistently delivered throughout the department.
Havingdetailed knowledge of Departmental Standards.
Being ableto explain the Standards to the team.
Assessing teammember performance against standards.
MonitoringStandards through regular Standards Review checks.
Developingaction plans to address shortfalls in Standards and identifying shortfallsbefore they affect customer service.
Carries out any other reasonable duties andresponsibilities as assigned.
Get email alerts for the latest"Assistant Food & Beverage Manager jobs in Xiamen"