Branch Distribution & Services Department

Assistant Customer Engagement Manager/Customer Engagement Officer (Job ID: 2545)

Responsibilities

• To provide execution support for various customer portfolio growth as well as customer loyalty and retention programmes to improve portfolio revenue
• To support the development of customer contact plan and product cross-selling solutions to drive customer total relationship balance and revenue growth
• To organize and support customer events to deepen customer relationship
• To manage customer engagement profitability and overall customer engagement budget & expenses
• To follow up new business initiatives/enablers that helps ramping up customer engagement capabilities
• To ensure all procedures are in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the Bank
• To work with different stakeholders on marketing campaigns and system/process projects
• To provide various customer engagement related sales to branches

Requirements

• University graduate, preferably major in Business Administration, Marketing or other related discipline
• Minimum of 3 years' solid experience in banking, with track record in customer portfolio actions, customer engagement and event management
• Familiar with retail banking products, systems and operations
• Knowledge in customer profitability dynamics
• Experience in end-to-end marketing programme execution is essential
• Creative, customer-centric, responsible and attentive to details
• Good communication & presentation skills
• Good knowledge of MS Office
• Proficiency in Excel, Word and PowerPoint
• Good command of both spoken and written English and Chinese

Please apply online via the BEA Careers website at  or by clicking the "Apply Now" button below. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=UFOCUS=Applicant&SiteId=1&JobOpeningId=2545&PostingSeq=1

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.