A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Collections Officer

Principal responsibilities

• Handle debt collection cases and apply devised recovery strategies so as to maximize recovery and protect the Bank from potential losses and improve profitability

• Perform daily operations on collection case assignment with external debt collection agencies

• Handle customer complaint and branch enquiry on the debt collection matters

• Prepare MIS /ad hoc reports for management review

• Provide administrative supports including invoice settlement, account maintenance and documents archive, etc.

Qualifications

Requirements

• University degree / Diploma in a related discipline OR other relevant qualifications

• With banking experience, preferably with exposure to debt collection operations

• Knowledge of relevant banking systems such as Online Banking System (OBS) and Computer Assisted Collection System (CACS) etc. an advantage.

• High integrity; knowledge in banking regulations and compliance

• Strong self-motivation, with ability to work independently and under pressure

• Good interpersonal, presentation and problem solving skills

• Good knowledge of application software (Skills in MS Word, Excel, Powerpoint and Access)

• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage

• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes