A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Collections Officer

Principal responsibilities

• Prepare statistical reports for management review

• Assist in compiling MIS reports and performing User Acceptance Test on system enhancement and development

• Perform database enhancement and development

• Provide administrative support to debt collection operations

Qualifications

Requirements

• University degree in a related discipline OR other relevant qualifications

• With banking experience, preferably with exposure to credit control and debt collection operations

• Knowledge of relevant credit systems of personal finance such Credit Bureau System, Credit Decision System etc an advantage

• Strong self-motivation, with ability to work independently and under pressure

• Good interpersonal, presentation and problem solving skills

• Good knowledge of application software (Skills in SAS, MS Word, Excel, Powerpoint and Access)

• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage

• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes