Job Duties:

• Drive service excellent to Life Broker & IFA channel & facilitate the achievement of business objectives
• Handle enquiries (phone and email) from brokers and achieve the SLA
• Handle and resolve any complaints raised from brokers
• Responsible for overall service quality delivery and team performance achievement in enquiry team;
• To ensure procedures and responses are complied with both AXA Broker Operation Manual and authorities' regulations
• Provide feedback to team and work closely with direct manager and life operation teammates so as to improve the existing workflow
• Provide operational support to team and business partners
• Manage team members' work shift schedule
• Work closely with Payment team and Ops team in order to follow through the enquiries from our business partners.
• Handle ad-hoc assignments as required

Job Requirements:

• University degree with 6 years working experience in life insurance segment,
• Highly independent, strong self-motivation and ability to work under pressure
• Have comprehensive knowledge on insurance products, operation workflow and insurance practice
• Proficient in MS Excel applications
• Be tactful and assertive with professional sense in tackling customer complaints
• Good command of both spoken and written English and Chinese, able to communicate in Mandarin is an advantage
• Candidate with less experience will be considered as Senior Broker Service Officer