在招店铺：

鄂州市佛罗伦萨小镇奥特莱斯2019年8月新店

Job title: Store Manager/ Assistant Store Manager

岗位名称：店经理/副店经理

Reports to: Area Manager

汇报对象：区域经理

Duties and responsibilities 主要工作职责：

Sales 销售

1. Responsible for sales management and sales development of own store.

负责所管理店铺的日常销售管理及销售拓展;

2. Manage the business on a day to day basis by maximizing sales and achieving monthly targets.

负责店铺日常运营管理，确保店铺最大限度达成/实现每日、月销售业绩；

3. Perform various reports to provide sales analysis/forecast and suggest action plan to support the staff achieving targets.

提供有效的销售分析报告、预测和行动计划建议，帮助店铺完成既定目标；

4. Prepare reports, as per management requests.

根据管理层要求，制作相关的报告。

Customer Service 客户服务

1. Ensure that staff resolves customer complaints effectively.

确保下属员工及时、有效地处理客诉问题;

2. Lead and drive consistent customer service in store by role modeling desired behavior.

通过需求行为模型演练，引领店铺保持良好的、持续的符合公司标准要求的客户服务水平。

Training and Development 培训和员工发展

1. Motivate and coach staff appropriately to ensure that respect of company procedures, values and team spirit are in line with corporate standards

以恰当的方式激励并积极训导下属员工，确保员工尊重公司的流程、价值观、团队精神，符合公司标准。

2. Supervise the training of the staff on company procedures, product knowledge, security and operations

监督对店铺员工开展的有关公司流程、产品知识、安全意识、运营流程方面的培训。

3. Identify training and development needs for the staff and give feedback to Area Manager / Deputy Area Manager

通过有效分析及评估，识别员工培训及发展的需求，并及时反馈给区域经理/区域副经理。

After Sales Service 售后服务

1. Ensure that after sales service is duly provided by all staff.

确保所辖店铺员工按照公司标准要求良好执行售后服务程序;

2. Advice the store staff on after sales service procedure.

对店铺员工的售后服务内容以及流程提供建议。

Operations / Housekeeping 运营/行政管理

1. Handle administrative duties, daily reports and staff duty rosters.

根据公司标准要求，正确执行店铺日常行政事务、日报表及排班;

2. Ensure proper functioning of all sales support IT systems.

确保店铺零售电脑销售系统正常运行;

3. Ensure store is properly maintained.

确保店铺得到妥善维护;

4. Conduct daily briefing.

根据公司标准要求，组织完成所在店铺每日例会。

Merchandise / Inventory Control 商品/库存管理

1. Manage healthy stock level and product mix to reflect sales and customer demands.

管理好店铺库存和产品结构，使其维持在健康水平，真实反映销售情况和客户需求;

2. Support merchandise transfer, stock take, inventory counts.

依据公司标准要求及流程，配合完成店铺货品流转、库存盘点、点数的有关事务;

3. Ensure safety and good condition of products.

确保所在店铺的安全性、货品处于良好环境和状态;

4. Ensure stock and back up storage are effectively managed in an organized manner.

依据公司管理要求，保证店铺库存及后备库存的有效管理。

Visual Merchandising 视觉陈列

1. Ensure window and interior display changes pro-actively according to corporate guidelines, to feature various new products and create excitement.

确保所在店铺的橱窗、店内陈列依照公司陈列指引及时积极地进行陈列调整，以便展示新品，激发客户购买欲望;

2. Ensure store presentation meets brand requirement with proper visual and selling tools e.g. mirror, trays, gloves, display materials, packaging.

确保所在店铺视觉陈列效果和销售辅助工具符合品牌管理要求，如：镜面、托架、手套、陈列道具、包装等。

CRM 客户关系管理

1. Acquire, build and maintain KEY customer relationship with follow up calls and activities to drive repeat visit and build customer loyalty.

积极获取客户有效信息，建立和维护重点客户关系。通过电话跟进以及其他积极方式促进客户的到访，建立客户对品牌的忠诚度;

2. Support the organization of In-store & Promotional events, liaising with merchandising & PR team.

积极配合公关与商品部门组织的各类店内活动、促销和活动;

3. Ensure proper customer data acquisition and management on the IT system.

确保IT管理系统中正确录入完整的客户信息，妥善维护相关信息。

上班地址：佛罗伦萨小镇奥特莱斯