We are seeking an Apps Sup Technical Specialist in the Global Production Assurance group to support critical Treasury, Regulatory applications by working with, Sr. business clients, product owners, projects teams, governance teams, FRSS and Cross sector tech teams .This role carries responsibility for implementing reliability best practices, developing and optimizing preventive maintenance tasks, supporting maintenance activities, effectively respond to end user issues, debug application issues and provide Level2/Level3 type support for the applications in this portfolio. The team supports a number of critical initiatives on an ongoing basis including IFRS9, Basel III and CCAR Reporting. The ideal candidate should be technically astute, well organized, pro-active and comfortable discussing issues with business and technical users at all levels. The candidate should have a strong IT background in RDBMS, ETL, BigData and Unix. Experience with large volume data analysis servicing the Finance industry is preferred. A strong focus on communication and technical skills, system stability, assessing user expectations, and problem management which includes issue documentation, root cause analysis and trending analysis is needed for this role.

Key Responsibilities:

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  Work with the application support team to resolve issues/tickets in a timely manner.
• Investigate system issues and work with technology partners and recommend solutions.
• Ability to delve deep into the code structure to understand complex algorithms and troubleshoot system/data problems.
• Provide technical oversight across systems and applications; leverage support skills across multiple teams and departments.
• Debug and test new software / applications and able to make general enhancements to the existing software / applications.
• Demonstrate drive and initiative; be goal-oriented, dedicated and self-sufficient.
• Partner with development and other technology teams to develop strategy regarding overall architecture and infrastructure, identifies and defines necessary system enhancements; analyzes existing system logic, identifies problems; and recommends and implements solutions
• Be able to work well under pressure, adapt quickly to changing priorities and maintain focus on key tasks during busy periods.
• Responsible for system availability / stability within the production environment to agreed business levels.
• Communicate complex technical issues to business users in a language they understand
• Assess and prioritize issues based on criticality.
• Able to provide effective client communications regularly and escalate when appropriate.
• Provide support for the applications on a rotational basis where needed. Able to cover off hours and weekends where required for tasks like system upgrades and new production rollouts.
• Plan for and execute annual Continuity of Business (COB) tests, which will involve liaising with DBA’s, System Administrators, Users and other technical support teams to ensure test plans are executed as per the plan.
• Ensure production support documentation is kept up to date.

Qualifications:

• 8+ years of experience with Debugging and Problem Solving and working in a support environment and dealing with business and technology users in a support role
• 7+ years of experience with Databases / SQL and writing scripts, and database queries.
• Excellent written, verbal and presentation skills.
• Proficiency in dealing with complex technical issues in an application support role (NOT desktop) support.
• Strong Problem Solving skills.
• Hadoop, oozie, spark and Hive queries [required]
• Knowledge of Unix platform [required ]
• 4 + Experience in Unix Shell Scripting [required]
• 3 + experience in Core Java [required]
• 3+ years of experience in Risk reporting and Finance reporting a plus
• Webservice /API [beneficial]
• Perl [beneficial]

C13

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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Time Type :Full time

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