Aftersales Consultant 售后咨询顾问
华晨宝马汽车有限公司BeijingUpdate time: August 19,2019
Job Description
北京市 朝阳区
Division: Aftersales
Location: Beijing

Provide dealers with effective projects and qualified consulting support to improve customer satisfaction and aftersales business performance.
Key Responsibilities
  • Manage to provide effective and required support to dealer network with high quality (i.e. follow consulting guideline/process, work/visit planning, project progress, project achievement) as consultant and/or project owner.
  • Continuously optimize the implementation quality & toolbox content of existing projects based on performance and market need.
  • Responsible for target achievement of own project and projects which implement.
  • Responsible for budget planning/Spending/Forecast are met within budget allocation & timeline as budget owner.
  • Make effective & efficient communication with internal & external partners.
  • Organize meeting/topic workshop for people/business/projects development.
  • Responsible for consulting project development (i.e. project set up/package development/pilot/consultant qualification, etc.) with high quality.
  • Responsible for the qualification of consultant as project owner.
  • Responsible for the implementation of BMW AG & BMW China Aftersales projects (i.e. ISPA Next, projects of other sub-team, etc.) and other task from management.
  • Other tasks assigned by line managers.
Qualifications
  • Bachelor and/or above degree with major in Engineering, Business Administration preferred.
  • A 4-6 years working experience automotive industry, wholesales and/or retail level preferred.
  • Knowledge of Automotive retail industry.
  • Consulting and/or project development skills.
  • Customer and result oriented.
  • Project/Vendor management skills and Relative business knowledge.
  • Managerial skills and Financial/ budgetary skills preferred.
  • Good experience in IT-Knowledge (e.g. MS Office, outlook, Excel, etc.).
  • Good English language skills - spoken and written.
  • Excellent communication skills to develop positive working relationship.
  • Good team work spirit.

职能类别:专业顾问

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联系方式

上班地址:中国北京市朝阳区东三环北路霞光里18号佳程广场A座21层


部门信息

所属部门:售后服务部

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