Job Description:
This is a technical delivery position based in Canberra. As a technical member of Oracle's ACS Delivery organisation, provide Database Platform management support to customers covering the following areas:
•    Provide incident resolution, problem identification and resolution activities
•    Provide guidance on proactive problem avoidance activities
•    Provide best practice design, installation, and configuration advice for Database Platform deployment and management
•    Knowledge transfer on effective engagement with Oracle Support processes and procedures.
•    Mentor and provide knowledge transfer to customer staff
•    Software lifecycle guidance (i.e. patch, upgrade, and migration planning and execution)
 
Skills and Competencies:
•    Database products covering
    o    Backup and recovery
    o    Performance tuning
    o    Security
    o    RAC
    o    Disaster recovery
•    Architecture skills with
    o    High Availability
    o    Maximum Availability
    o    Engineered Systems (advantageous)
•    Understanding of ITIL processes
•    Provide technical assistance to Oracle's Project Managers in developing implementation and deployment strategies for solutions;
•    Assist with the management and resolution of technical issues arising from solution implementations;
•    Display high levels of energy and drive with strong business acumen, process orientation and excellent verbal and written communication skills;
•    Works with limited supervision in conducting assessments and analysis of technical problems and provides recommendations for resolution or corrective action;
•    Ability to prioritise workload to meet deadlines;
•    AGSVA security clearance to TSPV level.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.