职位信息
Key Responsibilities:
- Guide parents and students through the admissions process, making the experience positive, straightforward and engaging throughout.
- Ensure timely communication, responding to all parent contact within 24 hours during the working week.
- Ensure high quality communication: written and verbal language, structure and consistent attention to detail.
- Ensure that each family experiences key ‘magic moments’ throughout their journey, from enquiry to enrolment / induction, that are customised to their circumstances and memorable.
- Build an understanding of each family’s needs and interests throughout the Parent Experience Journey.
- Get to know families through great questions and active listening.
- Support the Marketing team through attendance at school recruitment events.
- Drive conversion at each stage of the pipeline by maintaining a focus on ‘closing’ towards the next step.
- Deal with new enquiries effectively and convert the enquiry to a visit to the school.
- Run the Parent Information Sessions for groups of parents interested in finding out more about the school.
- Organise and run (in collaboration with the school ols’ Marketing Team) the Open Day event son campus.
- Facilitate the application and assessment process in a straightforward and efficient way to convert families to enrolment.
- Support families in their induction and orientation to ensure a positive start at their new school.
- Follow up with leads at all stages of the pipeline that have become unresponsive to reignite their interest. Follow best practice in timing this communication.
- Manage data capture and lead management through iSAMs currently and our CRM system when this launches.
- Ensure that all new leads are entered into iSAMs / CRM within 24 hours during working week.
- Ensure that lead statuses, notes and personal details are kept fully up to date at all times and after each and every communication with prospective parents.
- Ensure the school adheres to NAE business rules in relation to data capture and management.
Required Skills, Competencies & Experiences
? Degree qualified
? Bilingual English / Mandarin speaker
? Minimum 5 years working in a sales or service delivery sector
? Good cross-cultural, interpersonal & communication skills and an affinity for interacting with diverse nationalities and cultures
? Experience of having managed a team
? Experience of working with a CRM and / or IMS
? Experience of having worked within a service delivery sector, education sector experience a bonus
? Outstanding written and verbal communication skills in Mandarin and English
? Excellent time management skills and flexibility in dealing with multi-functional tasks
? A warm, personable and curious character
? Creative and technical thinking ability
? Self-motivated, flexible and adaptable to different tasks at hand
? Proactive and able to prompt others to ensure deadlines and targets are achieved, calm working under pressure
? High level of integrity
职能类别: 销售经理
联系方式
上班地址:番禺区南村镇
地图公司信息
Nord Anglia Education is the world’s leading premium schools organisation, with campuses located across 25 countries in North America, Europe, China, Southeast Asia and the Middle East. Together, our 55 schools educate more than 50,000 students from kindergarten through to the end of secondary school. We are driven by one unifying philosophy: we are ambitious for our schools, students, teachers and staff, and we inspire every child who attends a Nord Anglia Education school to achieve more than they ever imagined possible.
Every parent wants the best for their child ― so do we. Nord Anglia Education schools deliver high quality, transformational education and ensure excellent academic outcomes by going beyond traditional learning. Our global scale enables us to recruit and retain world-leading teachers and to offer unforgettable experiences through global and regional events, while our engaging learning environments ensure all of our students love coming to school.
For more information, please visit www.nordangliaeducation.com.
关于诺德安达教育集团
诺德安达教育集团是全球领先的高端学校经营者。我们在中国、欧洲、中东、东南亚及北美等25个国家经营管理着55所高端学校(包括战略合作模式下开办的学校),并在这些学校中为超过5万名学生提供高品质的教育。我们主要服务于年龄段从幼儿园至中学毕业的学生群体(K-12)。我们所有的学校奉行同一理念:对我们的学生、员工及学校大家庭抱有热望,志在高远,并在这一理念的推动下奋力前行。
每一位家长都希望给予孩子最优质的教育,在通往这一目标的道路上我们与您同行。诺德安达教育立志为学生提供超越传统、拥有更为广阔视角的一流教育。我们在全球名声斐然,这帮助我们吸引了来自世界各地优秀的人才。我们为学生创造多元化的学习机会,激发他们的学习热情。
登陆集团官网,了解更多资讯:www.nordangliaeducation.com。
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