Main Purpose and Job Scope

This job contributes to Starbucks success by managing all operational aspects of administration and facility support services in Starbucks Shanghai Support Center (SHSC) environment. These services include office general administration, facilities management, office lease management, contract administration, space management, reception, office supply management, event support, travel & transportation management, and vendor management. Models and acts in accordance with Starbucks guiding principles.

Key Accountabilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership

• Sets goals for the work group, developing organizational capability, and modeling how team work together.
• Identifies and communicates key responsibilities and practices to ensure the team work together to achieve business results.

? Support the implementation of company programs to ensure the success of the Company.

Planning and Execution

• Develop operational plans for the work group, managing execution, and measuring results.
• Perform analysis and planning for capital expenditures and operating budgets for facilities operations and administration services. Implements cost reduction strategies.
• Plan and optimize department processes and practices to ensure that programs are aligned with company business goals and objectives.
• Pools resources to push the tasks to qualified result before deadline.
• Business Requirements
• Oversees and proactively manages SHSC general administration services including reception, cleaning, greenery, express, office supply, event support, shuttle bus services, translation, travel, etc.
• Oversee office lease and other contracts administration.
• Oversee SHSC space request from all departments, manages and optimize space utilization and efficiency.

? Develop preventative maintenance programs for SHSC to ensure office facilities and equipment integrity, repair and maintenance proactively.

• Sources, negotiates and reviews company-wide service and supply contracts with vendors.
• Develops effective working relationships with vendors, procurement, IT and security, and with internal customer partners and departments in order to assess needs and provide services.
• Plan and implement operations and services business continuity and SHSC emergency management programs.
• Partner Development & Team Building
• Provide partners with coaching, feedback, and developmental opportunities.
• Challenges and inspires partners to achieve business results.
• Conducts and ensures the completion of performance reviews.
• Ensures partners adhere to legal and operational compliance requirements.
• Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.

Requirements

Experience:

• General office administration 7 years
• Management of administration related vendors and service providers 7 years
• Development of policies and programs in a growth organization 5 years
• Facility management 5 years
• Budget Management 5 years
• Travel &Transportation Management 5 years
• Managing and developing others 3 years
  

Basic qualifications:

{Determine Basic Qualifications when creating, reviewing and/or updating a role. Basic Qualifications are objective, non-comparative, and relevant requirements essential to performing a role anywhere in the company. Examples include minimum educational requirement or specific degrees, certifications, minimum number of years of experience in a similar role with similar scope or level of responsibility, experience with core technology tools or platforms such as Microsoft Office, equivalent military experience, etc. A process guide for determining Basic Qualifications is available in the Guides and Resources FAQs folder on the Job Description SharePoint site.}

Knowledge, Skills and Abilities:

• Initiative and ownership
• Organization and planning skills
• Ability to communicate clearly and concisely, both orally and in writing
• Negotiation skills
• Problem-solving skills
• Result oriented
• Ability to prepare and manage budgets
• Interpersonal and management skills
• Knowledge of facility systems and processes including space planning, development, and construction, building repair and maintenance
• Knowledge of ventilating and air conditioning systems (HVAC) is a plus.
• Project management skills, including measurement, reporting and financial analysis is a plus.

Knowledge, Skills and Abilities:

• Customer Focus

Delivers legendary service that meets and exceeds all customers' expectations

• Ethics and Integrity

Adheres to Starbucks values, beliefs and principles during good and bad times

• Composure。

Remains calm, maintains perspective and responds in a professional manner when faced with tough situations

• Personal Learning

Takes personal responsibility for the continuous learning of new knowledge, skills and experiences

• Dealing with Ambiguity

Able to successfully function during times of uncertainty and changing priorities

• Decision-Making

Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment

• Interpersonal Savvy

Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks

• Results Oriented

Gets results and achieves goals

Leadership Competencies:

• Creating the Environment

Develops and contributes a positive, and harmonious work environment

• Building and Maintaining Relationships

Establishes positive connections with others so as to facilitate the attainment of business results

• Achieving Measurable Results

Consistently exceeds goals, dedicated to exceeding the expectation of internal and external customers

上班地址：徐汇区桂箐路65号新研大厦B座24楼