Serve as the lead point of contact for all customer account management matters.
Build and maintain strong, long-lasting client relationships.
Lead account on-boarding and manage projects.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our client’s solutions according to customer needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Forecast, track and present key account metrics (e.g. QBRs).
Prepare reports.
Collaborate with development team to identify and resolve technical issues.
Assist with challenging client requests or issue escalations as needed.