In your role, you will enhance the sales effort for all our products in the Asia/Pacific markets by providing customer service, administrative, system and organizational support to customers and sales staff. This contract is limited in the course of a maternity cover until January 31, 2020.

Your tasks

• All sales processes for Asia/Pacific customer accounts, including new product sales, access, license agreements, renewals and updates, licensing and invoicing for electronic products；
• Inbound customer service for sales contacts including telephone, emails and faxes；
• Preparation of data for invoices and oversees internal and external invoicing and access control process for digital products；
• Coordination of renewals and trials processes, and follow up as required；
• Organization of information-flow with Technical Customer Service regarding new orders and customer inquiries；
• Management of one-to-one customer and account information；

• Recording and reporting on sales data.

Your profile

• Proficiency with Windows software;
• Knowledge of the market and customers for academic products in the Asia/Pacific markets;
• Experience of a customer service or other customer-facing role;
• Working knowledge of English and German;
• Accurate way of working with great attention to detail / good with numbers;
• Strong verbal and written communication skills;
• Independent and well-organized work approach, with the ability to organize others;

• Customer-focused and commercially driven.

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