AML/KYC Learning Design & Development Sr. Analyst (Cards CSSU - (Cards Servicing Support Unit)

Grade: C12/AVP

Location: This position will be located on-site in either Jacksonville, FL or Florence, KY.

Sr. Analyst responsibilities includes developing and maintaining procedures and training content related to CSSU and ensuring compliance with all policies and standards.

Responsibilities

• This role is primarily design and development of training content.
• Determine appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
• Design and develop training solutions to support instructor-led, self-directed or blended classroom training models as required.
• Design process will require:
  • Needs assessments
  • Task analysis
  • Research of knowledge tasks
  • Working with subjects matter experts to validate content
  • The creation of supporting design documents including storyboards and mock-ups.
• Design also includes the creation of training assessments/tests.
• Development includes:
  • Constructing end-user classroom materials
  • Facilitator guides
  • Assessments
  • Writing supporting documentation.
• Create measurement strategy for client solutions to include the overall assessment approach as well as the design and development of data collection tools and methods to measure the impact of training.
• Create project plans, timelines and documentation.
• Work extensively with subject matter experts, project teams of varying sizes, and business stakeholders at multiple levels.
• Develop and edits procedures to ensure adherence to policies.

Qualifications

• High proficiency in content development and editing.
• Demonstrated experience incorporating adult learning theory, practices, and methodologies into the creation of training materials used in a business setting.
• Two or more years of Instructional Design experience.
• Ability to work in a department where adaptability is needed – where policies and procedures are consistently being developed and/or are changing.
• Experience in media development (i.e. Storyline 3).
• Well versed in adult learning theory and instructional design methodology and process.
• Detail oriented with strong analytical/probing skills.
• Demonstrated project and process management skills with experience managing multiple concurrent instructional design projects.
• Bachelor’s degree in Instructional Design or related field a plus.
• Demonstrated understanding of KYC policies and standards a plus. Strong knowledge of Cards customers and systems (IBS, FDR, Sawgrass, RPLID etc…) a plus.
• Background in Knowledge Management or related field a plus.
• Advanced organization and prioritization skills with ability to produce deliverables under tight deadlines.
• Advanced skills with MS Office Suite.
• Technical writing experience a plus

-

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

-

Time Type :Full time

-

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.