Role Purpose

职位描述

• Responsible for customer service for the assigned brand, from campaign initiation to final production and delivery

从营销活动启动到最终制作和交付的整个过程，为指定品牌方提供客户服务

• Assist in preparation of quotations with the onsite Account Management Team, responsible to ensure the documentation is completed correctly

协助驻客户办公室的客户管理团队制作报价单，确保文档的完整性和准确性

• Responsibility to ensure Tag purchase order is correct and being placed against corresponding vendors

确保Tag采购单的准确性，并发送给相应的供应商

• Responsibility to prepare the billing form which comply with agreed billing process and the specific template

负责填写开票申请单，并确保符合规定的开票申请流程、使用规定的模版

• Manage the execution of Point of Sale material (include POP, Poster, Roller Banner, Totem, Tapestry, etc.)

管理POSM的执行（包括POP、海报、易拉宝、图腾和挂画等）

• Deep understanding of internal system - Immedia operations and responsibility to manage all jobs, internal billing process, Vendor PO/ GR via the platform

熟练操作内部系统Immedia，负责通过该平台管理所有工作、内部开票申请流程和供应商PO/GR

Key Responsibilities

岗位职责

Finance

财务

• Ensures the quotation is completed correctly

确保报价单准确无误

• Ensures the billing form is completed correctly and assist with onsite Account Management team to ensure to complete in an accurate and timely manner

确保开票申请单准确无误，协助驻客户办公室的客户管理团队准确且按时完成开票申请

• Ensures the PO is completed correctly raised via immedia and completed in an accurate and timely manner

通过Immedia按时且准确无误地开具PO

• Ensures all job status on immedia is up to date

及时更新Immedia上的工作状态，确保所有工作状态都为最新

• Ensures best financial practice procedures are followed and documentation complete

确保遵循***财务时间规程，完成所有文件记录

• Proactively follow up with finance team to ensure the VAT Invoice is issued in an accurate and timely manner

积极与财务团队跟进，确保按时且准确开具增值税***

• Assist with the onsite Management team to prepare the monthly forecast report

协助驻客户办公室的客户管理团队制作每月预测报告

Operations

运营

• Production of Point of Sale, delivering on time, to specification, to quality and to contractual targets

确保印刷产品按时交付且符合规范、质量和合同目标

• Management of campaign kitting and delivery logistics

负责各活动配套采购和交付的物流管理

• Implements and uses management information systems

执行和使用信息管理系统

• Ensures best practice in conjunction with wider Tag operations group

与Tag运营团队合作确保***实践

• Daily tracking and analysis of benchmarking information, ensuring that this data is communicated monthly to the Account Manager

每日跟踪和分析基准信息，并确保每月与客户经理交流这些信息

• Provide management information on demand

按需提供管理信息

Finance

财务

• Prepare quotation based on the actual requirement from the client
• 根据客户的具体需求制作报价单
• Assist in preparation of the monthly billing and consolidated invoice(s)
• 协助制作每月整合结算及***
• Assist in preparation of the weekly and monthly forecast report

协助制作每周及每月预测报告

Personal Development

个人提升

• Takes responsibility for own performance management working with the support of your manager

在领导的支持下做好自己的绩效管理

• Takes responsibility for own development

为自己的发展和提升负责

• Coaches and supports peers as appropriate

根据需要为同事提供指导和支持

Process

流程

• Implements and uses best practice principles

执行并采用***实践原则

• Implements and reviews local operating procedures manual

执行并审核本地运营规程手册

Person Specification

任职要求

• Strong agency experience in Campaign Execution or all-round print industry experience in either purchasing or production management

具备丰富的营销活动执行或采购/制作管理相关的印刷行业经验

• Excellent communication and interpersonal skills

出色的沟通和人际交往能力

• Excellent customer service skills and client management ability

优秀的客户服务技巧和客户管理能力

• Detail-orientated

注重细节

• Self-motivated

较强的自我激励能力

• Commercially strong and numerate

具有较强的商业头脑意识，对数据敏感

• Committed, resilient and prepared to work extra hours as required

敬业、灵活应变且能够接受按需加班

• Experience of working in an environment where priorities are constantly changing

拥有在优先事项不断变化的环境中工作的经验

• Can manage change, and keep a clear perspective of end goals

面对变化可冷静应对，清晰了解最终目标

• Well-presented

精神面貌佳

• Excellent PC literate (Word, Excel, email etc)

出色的计算机技能（Word、Excel和邮件等）

上班地址：娄山关路523号金虹桥国际中心1座606