Key Responsibilities主要职责

• Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages in Coffee House and Cake Shop.

  要全面负责监督、计划、控制及协调有关西餐厅及西点房的各项活动。

• Supervise and direct waiters/waitresses to conduct preparation and service. Coordinates with kitchen on daily or monthly specials and promotions.

  指导员工的准备、服务工作。与厨房协调好当日或每月的特色菜及推荐菜。

• Performs duties common to all captains or waiters and other duties as may be assigned.

完成好本职工作及完成上级布置的其它工作。

• Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.

  记录并保存销售额，客人的投拆、解决办法及所涉及的人员和设备方面的细节。

• Ensure adequate of supplies, materials, and requisition for general supplies.

  确保有足够的用品，并申请所需采购的物品。

• Ensure employees properly carry out side duties.

  确保员工完成好临时性的工作。

• Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.

  参加每天的晨会和每月的交流会议，总结并讨论服务及工作的准备情况。

• Monitors and supervises service flow in the restaurant.

  监督并指导餐厅员工的服务情况。

• Ensure all fixtures and operating equipment is in good working condition.

  确保所有设备和家具处于良好的工作状态。

• Ensure good general appearance and maintenance of restaurant working areas.确保餐厅的干净、整洁。

• Attends to guest complaints, requests or inquiries regarding food and services

  关注客人对服务及饭菜的投拆，要求及需求。

• Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff.

  尽快使新员工熟悉饭店，就饭店的规章制度对员工进行培训。

• Ensure grooming and general appearance of staff conforms to Hotel standards

  确保员工保持良好的仪容仪表。

• Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion.

  向领导提出建议，以提高工作效率、增加销售额。

• Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理及员工以专业化及热情服务的美好印象。

上班地址：诸光路1588弄