Global Logistics Origin Logistics is a team of highly experienced logistics professionals. Our team is responsible for field operation and managing logistics service providers (ocean carriers, origin service providers) at origin including FBA shipment and retail shipment. We are seeking a highly motivated talent with strong operations and logistics experience to join us.

The Operations Associate Sr. will be key member to support Carrier Origin Ops in handling ocean carrier exception and managing ocean carrier performance at origin.

Key job responsibilities
1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
2. Managing Logistics Service Provider's (LSP) performance, by optimize existing metrics, perform root cause call out/analysis and own specific actions to fix problems.
3. Collaborating with internal/external teams to solve issues/requests to secure customer experience (CX).
4. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks.
5. Taking additional duties assigned by leadership as business related services and operation scope continue to expand.
6. Support new initiatives and new program to drive operational excellence in terms of CX, cost, speed, sustainability, logistics efficiency and service quality.