As a Luxembourg-incorporated bank since 1979, together with the global presence of Bank of China Group, Bank of China Luxembourg has been successfully operating and continually developing its business over the years, and has contributed to the local and worldwide economic and social development. With more than 40 years of expertise and experience in the European markets, Bank of China Luxembourg extended its roots from Luxembourg to other European countries by setting up various branches in the Netherlands, Belgium, Poland, Sweden, Portugal, Greece and Ireland.

Taking into account the wide regional coverage across Europe and to further unify the brand image, in 2022, Bank of China Luxembourg changed its name to Bank of China Europe, together with the 7 cross border branches across Europe.

Bank of China Europe adheres to the guidance of BOC Group and continues to grow and expand its business coverage across the world, offering comprehensive business solutions to its clients worldwide with its globalized operations and diversified platforms.

Comprising of an international workforce with a multicultural background of 30 different countries and regions with over 390 employees, on this beloved land, with common objectives and a strong brand name that is widely recognized within the financial sector and across various industries, Bank of China Europe is continuously working towards building the bank into a first-class global banking group.

Job purpose:

As a part of the Information Technology Department, you will report to the Head or the Director of the department. To provide end users with assistance on technical issues by answering questions over the phones or by emails, making initial diagnosis of any malfunction of computers and other IT devices, performing troubleshooting and taking remedial actions in a timely and efficient manner.

Your responsibilities will be:

·       Working with IT support team to provide first level IT assistance in compliance with the bank’s standards.

·       Installing and managing hardware and software on the bank’s workstations, thin clients, printers and other equipment.

·       Performing IT material stock management by following inventory and obsolescence procedure.

·       Ensure IT requests are met in an efficient way and keep user satisfaction on high level.

·       Troubleshooting and solving IT issues remotely (by email or phone) or though on-site interventions.

·       Assisting in active directory, anti-virus, patching and other security control software management.

·       Preparing technical documentation and materials to improve IT services.

Performing other tasks and participating new IT projects as assigned by the director of division and head of department.

Profile (Technical Skills):

·       Bachelor degree or above in Computer Science or related field.

·       Very good command of English and Chinese, good French or German is a strong plus.

·       No mandatory working experience required.

Profile (Soft Skills):

·       Focus on quality, good customer support skills, patience and accuracy.

·       Drive for results, know how to manage priorities.

·       Be creative, open to change, committed to the team.

·       Good learning skills with proactive attitude.

·       Ethics, integrity & Compliance with rules.

To Apply:

This position is based in Luxembourg and open with immediate effect. Should the above mentioned criteria match your expectations, please do not hesitate to send your CV by Smart Recruiters.