Technical Writer

Location: US – Wakefield, MA  / EST Remote

About RWS: RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations. Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). For further information, please visit: www.rws.com

About the Role

We are looking for an experienced and talented technical writer to contribute to the technical documentation for RWS’s content creation, management and delivery products targeted at the aerospace and defense industry. You will work as part of a distributed agile team and as part of RWS's global DevOps organization. Our Contenta Publishing Suite is deployed by some of the largest corporations and military agencies across the world! It is used for the creation, management, publishing and delivery of technical information to support everything from the most recent and advanced aircraft and ships to other complex assets. We are in the process of developing the next generation of capabilities for our global customers to take advantage of emerging concepts such as predictive maintenance, AR/VR, Machine Learning, guided assistants and other advanced technologies.  

Read more about the Contenta Publishing Suite on our website: https://www.rws.com/content-management/contenta-publishing-suite/
 

Required Technical Skills and Experience:

• Skilled writer with demonstrated ability to learn technical aspects of complex software products.
• Ability to communicate effectively with customers, product managers and colleagues in individual and group settings.
• Familiar with the internals of Content Management Systems (CMS) and standards like DITA, XML, DTD, XSD.
• Experience producing documentation using DITA or other topic/component based CMS
• Strong organizational skills that combine seeing the big picture with having an eye for detail.
• Ability to apply agile documentation strategies within Scrum development iterations.
• Team player who has a “can do” attitude and strong interpersonal skills.
• Self-starter; able to identify and take leadership of issues and drive them to a resolution.
• A Bachelor’s degree (or equivalent) and a minimum of 4 years’ experience as a technical writer in a software environment.

Job Responsibilities: 

• Define, communicate, and manage product documentation plans and schedules.
• Working as part of multiple agile Scrum teams, create and update technical documentation for RWS’s content management and delivery products using RWS’s Tridion Docs products and other authoring tools to produce deliverables in both print and dynamic electronic form. 
• Contribute to and follow best practices for documentation within Scrum teams.
• Collaborate with global RWS technical documentation team to coordinate on best practices and represent needs of the product line.
• Contribute to roadmap, design, QA and release management.
• Create documentation delivery that continues to set RWS apart in the world.

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch. We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

RWS Employees hired for roles positions that require work on site at RWS offices, customer offices, and travel on behalf of RWS and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.