Position Summary:

The 4PL Global Origin Service Manager leads a team of Operational Key Account Managers to ensure a smooth on-the-ground collaboration of origin related activities which involve carriers, 2PLs, vendors and local customer stakeholders.

Responsibilities:

• Act as the primary and escalation point of 4PL origin management contact for customer;
• Maintain and drive the overall in-country operation strategies;
• Suggest and participate in continuous improvement projects related to origin operations activities;
• Review and monitor relevant KPI results and auditing for and on behalf of customer;
• Provide operational management support, advice and expertise to the operational key account team in accordance with KPI and objectives, company procedures, SOP, infrastructure of subcontractors etc.;
• Communicate clearly the progress of monthly and quarterly initiatives to customer
• Drive for highest quality of operation service excellence, productivity, security measure and compliance and potential cost reduction in the operation

Requirements:

• Degree holder with at least 10 years of operational working experience in global forwarding / logistics company;
• Minimum 7 years of experience in CFS Warehousing Operation, contract logistics and related matters;
• Solid knowledge of ocean freight, air freight and trucking operation is a MUST
• Strong exposure and knowledge on 3PL and Order/Freight Management operations; 
• Experience in Buyers Consolidation Operations services is preferred;
• Experience in serving global customer in retail sector is recommended.