Responsibilities:              

• Perform system administration and management.
• Assist in server administration and daily maintenance.
• Monitor and maintenance of desktops, servers, network devices and peripherals               .
• Perform system maintenance and upgrades.
• Participate in problem management; assist with regular inspection and maintenance of IT asset management, information systems and equipment.
• Perform troubleshooting to diagnose and resolve problems (debug, repair, mitigate, replace,).
• Responsible for the implementation of application systems and IT infrastructure according to daily maintenance, changes or project needs.
• Provide support on business application process with iOS/Android platforms.
• Conduct testing including unit test, system integration test, UAT, load test, etc.
• Undertake ad-hoc IT related tasks as required.

Requirement:

• Higher Diploma or above, major in computer science and technology or related fields.
• Degree, major in computer science and technology will be an advantage.
• Professional qualification (ITIL and PMP) will be an advantage.
• At least 3 years’ experience in IT technical support in desk side and server side.
• Working experience in medium-sized enterprises or cross-regional group companies is preferred.
• Familiar with desktop operating systems, Office and other office software, and basic knowledge of application systems, databases, servers, and networks.
• Good customer service awareness, communication skills and teamwork skills.
• Strong problem solving and learning ability.
• Good command in both English and Chinese, Japanese will be an advantage.
• Capable to work independence with less supervision.
• Willing to work in a fast-paced environment 

* Candidate with less relevant experience and/or lower qualifications will be considered for the position of IT Support Technician.

** Fresh graduate will be also considered for IT Support Technician.

Technical experience:

• Network & Security – Cisco, Juniper, HP and Aruba
• SAN storage – HP and Nutanix
• Hypervisor – Microsoft and VMware
• Cloud – AWS, Microsoft Azure and Alibaba
• Server – Windows, WSUS, SQL, Linux, Ubuntu, Veritas Backup, Symantec Endpoint, Zabbix and Spiceworks
• Office Automation – Office 365, Adobe Creative Suite, Adobe Acrobat, UiPath, QlikView
•  Mobility – Android, iOS