Responsibilities\:

Works collaboratively with Sales & Engineer team, and the customers to determine their needs and identify appropriate solutions. Providing pre-sales support in sales cycle and co-ordinate the resources from Global Delivery Team to make sure the project success and attain customer satisfaction. Has good working knowledge of the tools, methods and techniques used to conduct periodic Account Planning and Account Reviews. Strong knowledge of Professional Services, Account Management, Project Management, Enterprise IT Management, Customer Support, Enterprise software deployments. PMP and basic ITIL Certification is desirable as well demonstrated competency in interpersonal skills, business acumen, relationship building, conflict management, time management and team building. Extensive customer face-to-face experience at middle or executive levels, solid industry experience/knowledge, and demonstrated expertise in large (multi-site or international) IT projects.

 

 

RELEVANT EXPERIENCE \:

          At least 12 years of experience in professional enterprise implementing and supporting IT projects

A minimum 8 year of experience in managing and leading IT service delivery projects

Good understanding on the life cycle for implementation and support  of  IT applications

Strong in customer/ service management

Strong in interpersonal and communication skills

Strong in planning, organization and time management skills

Experience in Oracle products and Oracle applications is a plus (e.g. PeopleSoft/ Business Intelligence (BI) & ETL

Holding a PMP certification and ITIL certification is a plus

Industry experience is desirable

!|!This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Demonstrated success at Oracle with 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.!|!