宴会销售总监
华尔道夫酒店及度假村Check Out Similar JobsXiamenUpdate time: December 2,2019
Job Description
- Operations for Key Repeat Accounts.
- 操控重要客户（灵活的）。
- Verifies charges and layout of invoice prepared byAccounts Receivable and sends out invoices and Thank You Letters to organization. 由应收款部门核实费用并向组织者开具发票和感谢信。
- Obtains feedback from clients and follows throughwith the necessary actions.获得客户反馈并采取行动。
- Refers leads and sends Events Profiles informationto relevant sister hotels or NSO/ISO (if any).将有意向的生意信息发送给相关的姐妹酒店或NSO/ISO（如果有需要）。
- Ensure highest standards of service and productquality are provided to guests at all times.确保随时为客人提供质量的服务和产品。
- Monitors customers' feedback and follows throughwith the necessary action.随时关注客户的反馈意见并采取相应的措施。
- Updated the Banquet Management Manual whennecessary in the Internet, which serves as training manual for new hires.必要时通过企业内部网更新宴会管理指南，作为新员工的培训手册。
- Ensure theup-keeping of the Minimum Service Standards.保证并维持最起码的服务水平。
- Developsleads and handles inquiries for social events (eg. weddings / dinner & dance).Maximizes up-selling when possible.发展生意，运作社会活动的询价（例如婚礼，晚餐及舞蹈）尽可能的收入最大化。
- Ensure that the information disseminated tothe Banquet Sales Team are continuously updated (eg. Banquet inventory list, menus, and beverage).确保信息传播到宴会销售部时是不断更新的（例如宴会清单，菜单，酒水单）。
- Closelymonitors account revenue and business production. Adjusts strategies,procedures or account coverage as needed to achieve the planned goals.密切监测帐户收入和生产经营。调整战略，程序和客户范围以实现计划目标。
- Analyses market trends. Under the direction ofthe Director of Business Development plans and implements proactive programswith Director of Sales to improve market share.分析市场趋势。在市场销售总监的指导下，规划及执行实施方案以提高市场占有率。
- Reviewsdirect competition and market changes. Ensures complete awareness by theBanquet Sales Team of how to meet these changes and of competitors' activities atall times.回顾直接竞争和市场变化。确保宴会销售部完成宣传如何应付变化和竞争对手的行动。
- Responsiblefor quality control & production performance of group catering revenue andgroup room nights.负责团队的餐饮及房间收入，和质量产品控制。
- Developson-going relationships with customers. Participates in relationship building visitationswhen necessary.
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