Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Supervise a team of Service Engineers and Service Technicians and contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high-quality, cost effective service offerings, solutions and projects (e.g. field service, repair) for customers. Drive Service achievements through effective planning and allocation of resources in accordance with standard processes, procedures and safety guidelines.

Your responsibilities

1. Service delivery
Ensures planning and execution of various Service activities carried out both off and on site. Drives and monitors Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
2. Performance targets
Allocates, drives and monitors work to projects based on order content,delivery time, competencies and workload. Effectively utilizes available resources through proper planning and scheduling to meet delivery targets(e.g. OTD, response time, ordered service offerings, update of installed based data).
3. Materials and warrantees
Ensures work assignments are accurately classified as warrantee or nonwarrantee status. Ensures that materials and components to feed Service delivery are provided optimizing cost, stock and timing.
5. Customer approach
Collaborates within local service units and with other Service teams to promote One ABB approach towards customers. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS).
6. Operational excellence
Drives continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team. Utilizes efficient tools (e.g. Mobile Service Assist (MSA)) to streamline Service processes and applications to support the customer. Ensures the transfer of Service findings to the product/system local units for improvement of their offerings.
7. Health, safety and integrity
Ensures compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress
and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety.
8. Team supervision and development
Ensures that the area of responsibility is properly organized, resourced and supervised. Ensures all Field Service team members are certified in line with global certification and local regulations. Reviews competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them.

Your background

We are looking for a candidate with Bachelor Degree in Mechanical, Electrical or Electromechanical engineering.

This position will be based in our office in Lima Peru. It also desirable that you have the following knowledge, skills and experience:

- 10 years of experience in maintenance of rotating machines, of which 3 years should be in power generation companies.

-At least 3 years of experience with people management (leading a team).

- Intermediate to advanced english level.

- Availability to travel 60% of the time.

- Knowledge in motors and generators maintenance techniques.