• Pro-active profit enhancement within the operational area
• Putting the customer at the center of service delivery
• Training, motivation, discipline and control of all China operational staff
• The efficient running of all operational aspects of Relocations in China

• To ensure that the company meets its legal obligations in relation to the operational

activities of Relocations in China in meeting customer requirements.

• To ensure the day to day operational schedules are properly managed and jobs optimally

staffed.

• Monitoring cost for all aspect of operation expense, such as agent cost, shipping cost,

labor cost, material cost and other G&A cost, To ensure that the GM% is over 25%

• Monitoring service quality, keeping TQQS score over 100% in Crown TQQS system.

Minimize incident ratio, severity ratio in Crowncare system,

• Develop new partnerships and maintain existing relationships with the focus on service

quality, cost control, and efficiency of all China based operational service partners.

• Support the overall Operations team through managing all materials used in the warehouse

operation.

• Maintain safe and clean warehouse environments and conduct regular audits of all China

warehouses, owned or leased, to ensure the safety and condition of customer and company

property. Ensure all available space is properly allocated and utilized.

• Efficient planning of resources to complete all loading, unloading and internal movement of

shipments within all services (exports, imports, office, domestic and storage).

• Develop and promote the concept of shared enterprise resources of the operations staff

across divisions.

• Ensure all operations staff are aware of and observe Crown’s published procedures and

code of conduct.

• Work closely with management to ensure continuous improvement and best practices in all

aspects of the relocations operation.

• Deploy e-Packing across China wide relocations operations.
• Ensure that all operational equipment is stocked, maintained and serviced accordingly.

上班地址：绥德路嘉柏国际大厦