岗位职责

l 根据本组市场开发计划，制定个人销售活动计划；

l 通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标；

l 主动挖掘潜在客户，并与客户建立长期稳定的和合作关系；

l 向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等；

l 以外出销售、电话联络和信函等方式与所辖区客户保持高度联系；

l 熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手；

l 制定销售计划，并按计划拜访客户和开发新客户；

l 以专业化的形象和服务向会员及宾客介绍，并协助会员及宾客了解会籍等相关事宜；

l 负责收集、整理、分析销售和市场竞争发展状况，提出可行性方案；

l 完成上级领导交办的其他工作。

任职资格

l 大专以上学历（有餐饮销售经验者可适当放宽），有客户优先；

l 具备餐饮/酒店销售学、酒店管理学等知识的储备；

l 有高级餐饮销售经验者优先；

l 了解合同法、企业法以及有关法规；

l 对销售工作有热情，具有良好的沟通管理及协调能力；

l 工作积极主动热情，抗压能力强，能承受业绩压力。

l 具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议；

l 有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力；

l 性格开朗外向，形象气质佳优先。

• 此岗位需出外勤

Job Descriptions

The primary role is responsible for managing all activities of COVA business in Shanghai include below but not limit to:

• Establish & maintains the brand and company quality standards of guest service and product.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Making suggestions to management for improvements in all aspects
• Assisting the management in implementing and supervising the Operational Standards as well as internal rules and regulations.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Selects, trains and evaluates all company associates within the team.
• Lead the frontline team by attracting, recruiting, training and appraising talented personnel
• Provide direction to subordinates regarding operational and procedural issues.
• Establish targets, KPI’s, schedules, policies and procedures
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Supervise restaurant / retail leaders (waiters, chefs, service).
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards,
• Close coordination between front office, housekeeping, and the sales as well as the guest.
• Performs other duties and responsibilities as required or requested.

Job Requirements

• Must fulfill the “Foreigner Work Permits” requirements of China
• Bachelor degree in hotel/restaurant management, food service management, BA or related field
• Minimum 8 years solid experience in luxury western restaurant preferably in 4+ stars hotels
• Minimum 2 years’ experience of managing not less than 5 chain stores
• Previous working exposure in Asia / China & familiar with Chinese culture / mentality is definite advantage
• Experience of store opening is a mus
• Fluent in English & Italian, Mandarin speak is definite advantage but not a must
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Proven food and beverage management experience
• Working knowledge of various computer programs (MS Office, restaurant mgt software, POS)
• Ability to spot and resolve problems efficiently
• Communication and leadership skills
• Strong service attitude.
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets

上班地址：陆家嘴环路333号金砖大厦18楼1817单元