客服专员
广州奈氏力斯生物科技有限公司GuangzhouUpdate time: August 24,2019
Job Description

职位信息

1、通过400客服热线、在线聊天工具、手机客户端、企业官方微博、邮箱、微信公众号等记录客户咨询、投诉内容,按照相应流程引导客户并给予正确及时的反馈处理;

2、受理客户咨询、投诉、建议及意见等,并做好记录。

3、能及时发现咨询客户的需求及意见,并正确及时转交相关部门;

4、具备一定的营养及医药、护理知识;具有良好的沟通表达能力。


任职要求:

1、大学专科以上学历;营养学及医学专业优先考虑;

2、年龄23-35岁,有耐心及责任心,身体健康,能够长期稳定的干好工作;

3、有客服和电话销售经验,有相关工作经验者优先;

4、普通话标准,口齿伶俐;具有较强的沟通能力及服务意识,吃苦耐劳;

5、熟悉计算机办公软件操作;


职能类别:客服专员/助理

关键字:客服专员热线保健品营养品医药护理

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联系方式

上班地址:广州市天河区珠江新城西侧华明路9-13号东塔1401房

地图

公司信息

奈氏力斯是一家新西兰公司,致力于营养保健品、乳制品、护肤品等家庭健康食品及护理用品的研发、生产及销售,奈氏力斯拥有自己的营养研究中心及制造工厂,产品在全球销售并在于2005年进入中国,合作伙伴包括华润OLE、山姆会员店、屈臣氏、北京燕莎、赛特、海王星辰等全国高端连锁商场、超市及药店,与天猫、京东、唯品会等电商渠道也保持良好的合作.

Naturies——来自100%纯净新西兰!
Naturies奈氏力斯,来自新西兰的品牌,专业为顾客提供高科技健康产品及专业化健康管理,拥有自己一流的实验室、先进的生产工厂,在新西兰荟萃了一班资深卓越的营养科技研究者,在2009年,在新西兰成立了营养研究中心,由新西兰科技部长Paula Bennett亲自揭牌成立,奈氏力斯营养研究中心长期致力于开拓无国界而前沿的营养与健康研究,并已经研发了几十种先进配方的健康营养品。

Naturies——资源得天独厚
新西兰是地球上最天然、最纯净的国家之一,拥有丰富的天然资源,例如乳制品、蜂产品、海洋资源、植物草本种植业、鹿产品等畜牧业都极其发达。新西兰得天独厚的天然资源是奈氏力斯全球化发展的重要基础。

Naturies——前沿的营养科学研究
奈氏力斯拥有自己的营养研究中心,这是保持产品科技处于前沿领域重要的根基。在营养科学和营养医学领域的科研投入将是奈氏力斯重要的投资之一,特别对植物营养化学及临床分子营养学的应用技术研究上,是奈氏力斯未来几年最为核心的科学研究。

Naturies——严格的安全管理及质量管理系统
奈氏力斯产品从原料采集、产品生产到包装物流,都在新西兰食品安全局严格的RMP系统的管控之下,实行严格的安全管理(HACCP-危险因素关键控制)及质量监控,当奈氏力斯产品到达您手里的时候,它已经是一个保证,一个符合我们最高标准的保证。

Naturies——立足本土服务全球
奈氏力斯立足于新西兰本土资源优势,同时也甄选优质的其他国家优势资源,为全球消费者带来更优质的营养和健康服务。现在,奈氏力斯在新西兰Auckland city pharmacy、Kiwi Sourvenirs、Newton Pharmacy等多家超市和药店销售,并在中国进驻华润OLE、山姆会员店、屈臣氏、北京燕莎、赛特、海王星辰等全国高端连锁商场、超市及药店,与天猫、京东、唯品会等电商渠道也保持良好的合作,奈氏力斯还将开拓日韩、印度、北美、中东及东南亚市场,将更优质的产品和服务带给全球更多的消费者。

Naturies——专业管理健康,改善生活品质
奈氏力斯在产品和服务涉足的每个国家都设立了客户服务中心,为客户提供全面而个性化的健康咨询和健康管理方案,帮助客户寻求以营养及良好的生活方式改善及提高身体机能的优化途径,从而提升生活品质。

Naturies ——健康和美丽的使命者
奈氏力斯的使命是为客户带来健康和美丽,从而改善人们的生活质量而精彩地生活着。奈氏力斯承诺将健康带给世界每个角落的人,让美丽传送到每个不同肤色的人,诚邀您与我们共享这真正健康的愿景,美丽的诺言。

行业定位——健康产品的科技领先者

市场理念——产品服务顾客,顾客创造利润,利润提高科技,科技改变产品

产品理念——科技无极,品质无限

顾客理念——为顾客提供最优秀的产品科技与健康服务

核心价值观——开放 尊重 创新 积极

企业使命——让人类身体更健康、外貌更美丽、生活更美好
Naturies - from 100% Pure New Zealand
Naturies - a brand from New Zealand, provides high-tech health products and specialized health management. Naturies owns first-class laboratory and advanced manufacture facility, and a team of experienced nutrition researcher. In 2009, the Nutrition Research Centre was established in New Zealand and officially opened by the Technology Minister Paula Bennett. Naturies Nutrition Research Centre is focus on health and nutrition research and has developed dozens of advanced health supplements.

Naturies - unique resources
New Zealand is known of the last purest land on earth. It owns abundant natural resources, such as marine, forest and plant resource, also has well developed dairy, bee, agriculture and farming industries. Naturies' global develop is based on unique New Zealand resources.

Naturies - advanced nutritional science
Naturies owns its nutrition research centre, which is an important foundation to keep the advance research and raw material to be used in its products. The i***estment in science and nutrition is a vital part for Naturies. For the next few years, the nutrition research team will focus on plant nutrition and its clinical research.

Naturies - strict health & safety and quality management systems
From raw materials purchase, manufacture to logistic processes, Naturies' products are strictly follow Risk Management Program(RMP) which includes HACCP critical risk points and quality control. Every Naturies product has our high standard guarantee.

Naturies - based on local, service worldwide
Naturies is based on New Zealandresources and combined with other countries' resources to provide best quality nutrition and health service. Naturies' product is available on Auckland City Pharmacy, Kiwi souvenirs shops and Newton Pharmacy etc in New Zealand as well as Nepstar Chain Drugstore, LBX Pharmacy, Friendship Store and a number of other pharmacies and stores. The next step is to expand Naturies' sale to Japan, Korean, India, North America, Middle East and South East Asian markets.

Naturies - professional management of health, improve quality of life
Naturies will set up a service centre in each country which Naturies' products are sell to provide comprehensive and personalized health advices and health management solutions. Helping customer with better nutrition for their body and improve lifestyle.

Naturies – your health and beauty are our mission
Naturies' mission is to bring health and beauty to every customer and improve their quality of life. Naturies commit to bring health and beauty to everyone worldwide and sincerely i***ite you to share this health and beauty commitment.

Industry positioning - technology leader in health products
Market philosophy - products service customers, customers make profits, profits improve technology, technology change products
Product concept - unlimited technology, unlimited quality
Customer's philosophy - provide customers with the best products of technology and health services
Core values –open, respect, innovate, positive
Corporate mission –healthy living for everyone, better quality of life

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