Title: Concierge

Function: Operations

Location: Shenzhen

Reports to: Office Manager

Cohort: Core Staff

POSITION SUMMARY:

The Front Office Concierge provides Concierge desk coverage and Room Reservation support for the Shenzhen Digital Centre in Nanshan District, with the highest level of customer service, as part of the Concierge Team.

JOB RESPONSIBILITIES:

？ Gain in-depth understanding of client’s business, staff and clients in order to provide services aligned to the company’s need

？ Greet visitors in a professional and courteous manner

？ Provide way finding to visitors of the office, offering to escort visitors to locations and facilities they're unfamiliar with

？ Communicate effectively and professionally via phone, email, and in person, with all levels of client’s staff, clients, and guests

？ Obtain information to promptly direct callers to appropriate internal/ external resources

？ Handle guests’ individual needs during their stay, including guest meeting room/ desk assignment, direction of car and food service requests and administrative / logistics support

？ Responsible for catering setup and service for client meetings and workshops

？ Work with Office Services to receive incoming packages and deliveries from a variety of couriers and manage outgoing packages. Manage package inventory so overdue packages are delivered to recipient or returned to sender

？ Knowledge of supply inventory (Utility Rooms, Bathrooms, and Meeting Rooms) to assist the Office Services Team when items are missing / need to be replenished ? Coordinate guest space and conference room reservations

？ When needed, handle maintenance calls to building representatives (i.e. temperature problems, light replacements, general repairs) and follow through until they are fixed ?

？ Maintain general cleanliness of Concierge area on a daily basis

？ Maintain concierge meetings calendar, ensuring that all meetings, pertinent to the office as a whole, are documented

？ Communicate weekly events calendar to the Operations Team

？ Cross train in Office Services responsibilities, which include: setting up of meeting rooms maintaining pantry and copy room supplies on basic printing and finishing

？ Perform other projects as assigned or required

JOB REQUIREMENTS:

？ Bachelor's or Associate's degree preferred, or equivalent relevant experience

？ Minimum 3 – 5 years of administrative support, or customer service experience, in a fast-paced environment

？ Proficient computer skills: MS Word, Excel, PowerPoint, Outlook, and Internet Explorer – willingness to learn new systems is relevant to the needs of the operation

？ Hospitality experience preferred. If no direct experience, an importance towards and demonstration of anticipating needs and providing efficient and flawless service

KEY COMPETENCIES:

？ Excellent written and verbal communication skills in English and Mandarin

？ Must be able to perform and multi-task successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with client’s values and culture

？ Handles challenging situations with poise, understanding, and tact, and displays a high degree of professionalism

？ Displays service-oriented mentality and responds to customer needs with a sense of urgency

？ Highly responsive, flexible, team player and able to display confidence in handling clients in person and on the phone

？ Consistent, dependable and accurate in completing responsibilities/tasks

？ Excellent organization and time management skills with ability to manage competing priorities effectively

？ Meticulous attention to detail and accuracy

？ Organizational skills and the ability to handle competing priorities

？ Demonstrates maturity, poise, diplomacy and tact in a situation. Conveys a positive personal and professional image

？ Works cooperatively with other team members, displaying a high level of motivation and enthusiasm for tasks

？ Strong interpersonal and communication skills to develop effective working relationships with client’s staff and clients

？ Ability to respect all client information as personal and confidential

？ Possesses a high degree of professional appearance and demeanor

？ Displays high standards of professional behavior and ethical standards

？ Is a team player and strives to go above and beyond in order to get the job done

？ Strong intellectual curiosity – a creative thinker and interested in the big picture

上班地址：深圳